Extra Space Storage

Long Island City, New York, United States

Rental Coordinator

Posted about 1 month ago

Job Description

Primary Responsibilities

  • Respond to customer inquiries and solve customer needs, including renting over the phone
  • Maintain internal customer records including, but not limited to occupancy agreements, account changes, billing information, account notes.
  • Problem-solve issues while on the phone and collaborate with the correct department to resolve the issue
  • Coordinate and schedule appointments with customers
  • Monitor and respond to customer emergencies
  • Interact with customers, building representatives, internal depts and vendors regularly
  • Other duties as assigned

Job Specifications

  • Maintain customer records
  • Excellent customer experience and soft skills (empathy, acknowledgment, and de-escalation)
  • Verbal and communication skills
  • Organize and plan work
  • Copes well with changing situations
  • Analyze situations and problems, negotiate solutions with customers
  • Manage multiple tasks and utilize various systems to resolve customer issues on the call

Education and Experience

  • High school diploma or its equivalent
  • Previous customer service experience 1+ year preferred
  • Fluency in Spanish required

We are currently located in Queens and will be relocating to Mount Vernon in 6-12 months. We are looking for a candidate who is willing to commute to our new location once the move is complete. If youre adaptable and ready for this transition, we encourage you to apply!

d72a1ad4b2458541f5fb28a3c0e12158