Minimum Qualifications:
Education and Experience: High school diploma or GED plus one year hotel front office and/or customer service experience. Must be 18 years of age or older. Working knowledge of computers and able to type 25 words per minute. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license and to include the following:
Knowledge, Abilities, Skills, and Certifications: Knowledge of principles and practices of customer service Knowledge of computer utilization in business operations. Knowledge of surrounding areas and points of interest. Knowledge of the hotel and Casino industry. Skill in phone etiquette. Ability to communicate, read, and write clearly in basic English. Bi-lingual in English/Spanish helpful but not required. Ability to demonstrate outstanding guest service at all times. Ability to present oneself in a professional appearance and manner. Ability to apply basic mathematical skills. Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists. Ability to type a minimum of 25 words per minute. Ability to interpret a variety of instructions furnished in written and oral form. Ability to maintain confidentiality. Ability to multitask with numerous phone calls. Skill in utilizing reservation software. Performs other duties as required. Communicate effectively with other departments.
Physical Demands: While performing the duties of this job, the employee regularly is required to sit; use hands and fingers, to handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stand; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment: Work is generally performed indoors in a Hotel setting a moderate noise level. Evening, holiday and/or weekend work are required. Extended hours and irregular shifts are also required.
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