Residential Services Supervisor

Definition

Definition: Under general supervision from the Clinical Manager, JTR, provides supervision to staff, counseling and treatment to clients while coordinating and supervising of a variety of programs serving adults who are experiencing difficulties in their life, due to substance abuse. This job class is treated as FLSA Exempt.

Essential Functions: Essential functions may vary among positions and may include the following tasks, knowledge, skills, abilities, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.

Examples of Tasks

1. Supervision, Mentoring, Training & Leadership : Supervises employees in the following areas that include, but are not limited to, scheduling work hours, job duties, staff coverage (leave and training) and time cards.

• Provides supervision to assigned team.
• Reviews caseloads and offers administrative guidance to staff.
• Completes staff probationary and annual employee performance evaluations.
• Evaluates the effectiveness of staff in specific roles with particular clients and families.
• Provides recommendations to the Division Chief such as training needs and work performance improvement initiatives.
• Assists with the development of training for the program staff to enhance quality and accurate therapy.
• Delivers ongoing supervision to assigned staff to ensure quality service provision, productivity and documentation compliance in line with Departmental expectations. Weekly supervision may involve, but is not limited to, employee goal setting, coaching and mentoring, client file monitoring, chart audit review, review of billing submissions, treatment plan development and updates, problem resolution recommendations for difficult cases and review of forms for accuracy and completion, etc.

2. Third-Party Billing : Ensures staff compliance with third party billing regulations and standards as defined by the Department and any contracted third-party payers.

3. Service Coordination, Enhancement & "Wrap-Around" : Utilizes the consultation and collaborative team processes in providing coordination of care for clients and to improve clinical and administrative operational processes.

4. Program Documentation & Reporting : Collects, analyzes and reports data (utilizing the specified data management system).

• Generates reports, letters, brochures, flyers, and all outgoing correspondence for the program.
• Completes documentation monitoring and compliance to include adherence to standards, timelines, and admission/discharge review.
• Conducts documentation audits for all assigned staff on a biweekly basis. Reviews those findings with employees and ensures employees are compliant with documentation standards.

5. Emergency On-Call : Provides on-call supervision 24 hours per day, 7 days per week, for staff and services as assigned.

6. Service Problem Resolution : Initially meets with clients on an informal basis to address complaints.

• Works to resolve issues in a timely manner.
• Submits reports on findings and actions and/or recommendations.
• Works continuously to ensure client rights, the provision of quality service as well as the confidentiality of all client information through all program services.

7. Counseling Services : At the discretion of the Division Chief, carries a counseling caseload and provides at a minimum, the following services;

1. Conducts client intake, assessment, evaluation and testing to provide diagnosis.

• Writes treatment plans and progress notes for initial assessment, update reports and aftercare reporting.
• Designs, implements and provides treatment and aftercare programs for clients as well as family counseling.
• Attends court-ordered hearings regarding clients and their programs.
• Performs individual, group and family counseling for residential clients and their families.
• Attends weekly multi-disciplinary case staffing meetings to present case summaries, discharge and transfer information.
• Serves as a liaison between the service program and treatment centers.
• Actively participates in staffing during client treatment.
• Develops referral resources including, but not limited to, inpatient hospitalization, partial hospitalization program and other services as appropriate.
• Coordinates client needs with other resource programs, agencies and organizations.
• Attends on-going training to apply for, and retain, professional licensure and/or other counselor related certifications.
• May participate in staff in-service training to improve personal skill set.
• Creates and distributes information to SRPMIC regarding available therapeutic resources.
• Participates in prevention and early intervention Community awareness events.
• Provides monthly statistics on client data for monthly and quarterly program reports and other required program data in a proficient manner.
• Maintains counseling records and writes summaries and reports. Maintains compliance with Program, Division and Department procedures.

8. Miscellaneous : Performs other job-related duties as assigned to maintain and enhance program and departmental operation.

Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge of the culture, customs, traditions, history, government and the needs of the families of the Salt River Pima-Maricopa Indian Community.
• Knowledge of federal, state and tribal laws regarding privacy and confidentiality in regards to client records and information.
• Knowledge of federal, state and tribal laws regarding client rights, mental health, chemical dependency treatment and involuntary mental health commitments.
• Knowledge of case management concepts and practices, counseling techniques and therapies, crisis intervention methods, substance abuse treatments and psychotropic medication use and side effects.
• Knowledge (basic) and understanding of behavioral problems and serious, often chronic, mental illness and substance abuse.
• Knowledge of program evaluation, data collection and assessment.

• Skill providing counseling and therapy to individuals, group and families.
• Skill coordinating and supervising the day-to-day the clinical and administrative activities of a substance abuse/mental health program.
• Skill with leadership, conflict resolution, work flow management, employee development and training.
• Skill facilitating small and large groups in order to address program issues, needs and problem resolution.
• Skill assessing client needs, interviewing clients under stressful situations and identifying resources and services available to meet needs.
• Skill assessing, assigning and evaluating the case load of the program staff to ensure quality service.
• Skill with the clinical supervision of staff regarding case load management and development of treatment services.
• Skill developing, implementing and evaluating the progress of treatment plans.
• Skill utilizing basic chemical dependency or mental health assessment/testing instruments
• Skill maintaining client records including progress notes, case staffing summaries, discharge summaries and other appropriate paperwork.
• Skill establishing and maintaining effective working relationships with the clients, law enforcement personnel, court staff, tribal officials, various service providers, Community Members, SRPMIC staff, and representatives of resource agencies.
• Skill using the personal computer and related software, including MS Office.

• Ability to communicate effectively, both verbally and in writing.
• Ability to establish and maintain accurate record keeping systems and procedures including computerized record keeping.
• Ability to make home visits and provide alternative solutions for family services needed.
• Ability to work with a variety of staff members in a team approach to service delivery.
• Ability to operate a variety of standard office equipment including copiers, FAX machines and personal computers.

Minimum Qualifications

• Education & Experience: AMaster's degree in Social Work, Counseling, Psychology or closely related area, AND two (2) years of direct counseling experience.
• One (1)year of full-time supervisory experience in a major behavioral health services related program
• Licensures: Possesses or within 6 months of hire, has obtained at least one (1) of the following licenses to practice in Arizona.

• Associate Counselor (LAC) or Professional Counselor (LPC);
• Associate Marriage and Family Counselor (LAMFT) or Marriage and Family Counselor;
• Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW), or;
• Associate Substance Abuse Counselor (LASAC) or Independent Substance Abuse Counselor (LISAC).

• Equivalency: Any equivalent combination of experience that will allow the applicant to satisfactorily perform the duties of the job may be considered when filling the position.

• Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill.

Special Requirements

• May be required to work beyond normal work hours including nights, weekends and holidays.
• Due to the confidential and sensitive nature of this position, the successful completion of an

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check.

"SRPMIC is an Equal Opportunity/Affirmative Action Employer" Preference will be given to a qualified : Community Member Veteran, Community Member, Spouse of Community Member, qualified Native American, and then other qualified candidate.

In order to obtain preference, the following is required: 1) Qualified Community Member Veteran (DD-214) will be required at the time of application submission 2) Qualified Community Member (must provide Tribal I.D at time of application submission),3) Spouse of a Community Member (Marriage License/certificate and spouse Tribal ID or CIB is required at time of application submission), and 4) Native American (Tribal ID or CIB required at time of application submission).

Documents may be submitted by one of the following methods:

1) attach to application

2) fax (480) 362-5860

3) mail or hand deliver to Human Resources.

Documentation must be received by position closing date.

The IHS/BIA Form-4432 is not accepted .

Your Tribal ID/CIB must be submitted to HR-Recruitment-Two Waters.