Job Description
American Girl is looking for dynamic individuals to deliver an outstanding dining experience to our guests as a Host in our Bistro. The Host is responsible for greeting and seating restaurant guests, managing reservations and working with the restaurant team. If you thrive in a high-pressure, fast-paced environment and can handle challenging service situations with sound judgment and a positive, professional demeanor, we want to hear from you.
* Greets guests promptly and provides timely seating of guests by maintaining accurate waitlists, while maximizing seating capacity.
* Manages large crowds in a professional manner and is able to resolve challenging service situations diplomatically.
* Creates and maintains a pleasant ambiance in the dining room and party rooms through lighting, music and table placement.
* Communicates accurate dining room and party room setup, along with special requests and birthday information, to the restaurant team.
* Shares information on the store and restaurant events with guests.
* Utilizes Guestbridge reservation and InfoGenesis register systems, along with Microsoft Office, to perform job functions.
* Initiates training opportunities with restaurant staff.
* Assists restaurant staff as needed in providing an outstanding dining experience.
Qualifications
* Experience as a restaurant host, hotel concierge, or related customer service position, preferred.
* Computer skills including restaurant reservation and POS systems, Microsoft Word, Excel and Outlook, and use of basic office equipment (copiers/fax), preferred.
* Experience working with children, preferred.
* Must be able to work a flexible schedule, including nights, weekends and holidays.
All your information will be kept confidential according to EEO guidelines.