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Expectations of Leadership:
- Actively support, demonstrate, and promote the companys core values.
- Be approachable and engaging with fellow team members.
- Always treat individuals with dignity and respect regardless of job position.
- Demonstrate maturity through exhibiting excellent listening skills.
- Make educating, inspiring, and motivating your team central to your mission.
Major Responsibilities/Activities:
- Functions as the trainer of all new front of house team members, ensuring that the training is consistent, and all team members are properly trained.
- Effectively and professionally communicates expectations to team members, providing them with guidance or corrective action.
- Addresses guests and team members concerns and resolves conflicts.
- Communicates variances from established standards to the Food and Beverage Manager.
- Maintains a neat, clean, organized, safe and comfortable work environment for team members and guests.
- Directly supervises team members to ensure the fulfillment of job responsibilities as outlined.
- Ensures that time and attendance are reported correctly. Prepares any verbal or formal written documentation. Completes all financial reports as necessary.
- Provides prompt, courteous, and friendly service to build personal first name relationships with as many guests in the casino as possible.
- Performs other duties as assigned.
Minimum Requirements:
- Preference is given to qualified Santa Ana Tribal members.
- High school diploma or GED required.
- New Minimum of 2 years of job-related experience.
- Obtain a New Mexico Liquor Service permit & Food handlers card within 90 days of hire.
- Excellent guest service skills a must.
- Good interpersonal, verbal, and communication skills. Along with a Professional appearance.
- Must be able to work a flexible schedule, including weekends and holidays.
- Bi-lingual and multi-cultural experience preferred.
- A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the companys choice, through a payroll deduction program.
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key gaming license.
Essential Mental Functions
The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Maintains a strict level of confidentiality regarding company information.
- Must be able to work independently and exercise good judgment in handling a variety of situations.
- Must have excellent problem-solving abilities.
- Must be a detail oriented, organized individual with the ability to multi-task.
- Must be able to work in a fast-paced environment.
- Must be able to deal with stressful situations in a professional manner.
- Display strong verbal and written communication skills.
- Proven ability to handle conflict situations.
- Must be a Team Player.
Essential Physical Functions
The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talks, and hear.
- Must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds.
- Must be able to walk and stand for extended periods of time.
- Must be able to work well in fast paced, customer oriented environment.
- Physical ability to safely perform the essential job functions of the position.
Equipment Used:
- Standard commercial restaurant equipment.
- POS
- Smartphones, computers, laptop computers, and other traditional office equipment as required.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees duties are performed indoors in a climate controlled non-smoking environment.
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