Job Description
Basic Function: Provide world class service to our guests throughout multiple retail outlets. Share your passion for our specially curated collection of art and gifts; your excitement about our resort, services and programs; your knowledge of the history of our scenic location
Work Performed:
- Always uphold all Enchantment Resort guest service standards and practices
- Drive positive revenue results by actively engaging and educating our guests with a focus on building the sale
- Ability to obtain and share product knowledge with a focus on enhancing the guests buying experience
- Accurately process all transactions through POS system to ensure proper policies are followed for cash handling, credit card charges, room charges, etc.
- Remain current on polices regarding payments, discounts, returns and exchanges, security practices and other applicable operations
- Ensure prompt and positive resolution of all guest concerns
- Promote an inclusive collaborative approach to problem solving
- Maintain inventory levels on selling floor and in store back stock by utilizing communication procedures for warehouse restocking and purchasing
- Maintain overall cleanliness of Retail Outlets
- Ability to work and perform various duties between multiple outlets
- Other duties as assigned
Position Specific Benefits:
- Base pay plus commission potential
- Vendor selling contests
- Special order opportunities
Supervision Exercised: None
Supervision Received: Retail Manager
Minimum Requirements:
High school degree or equivalent. Prior retail experience preferred. Good customer services and communication skills necessary. Strong computer skills to utilize retail software and other company software
Physical Requirements:
Lifting & carrying up to 50 pounds
5% Sitting
95% Standing, walking and bending
Hearing and manual dexterity
Distance vision 1-3 feet
Ability to work in all types of weather conditions
Ability to drive a golf cart