Revenue Cycle Associate - Correspondence

POSITION SUMMARY:

This position is responsible for handling all correspondence for the Central Billing Office. The Revenue Cycle Associate reports to the central business office supervisor or manager.

KEY RESPONSIBILITIES:

Secures outgoing mail with appropriate postage and labeling
Prescreens, sorts and identifies mail designated for specific departmental mailboxes
Opens incoming mail from USPS and Steward couriers
Distributes mail to appropriate directors, managers and leads
Labels mail with account number, enters information into multiple systems and distributes hard copy to appropriate biller
Staples and distributes faxes received daily
Processes requests from insurance companies for W9 forms
Notes and scans refunds into multiple systems, and distributes hard copy to department
Receives file of denials and correspondence from Cash Posting, labels with account numbers, enters information into multiple systems; distributes hard copy to appropriate biller
Scans remits to shared drive; Posts any denials from remits to denial tracking system
Screens insurance payments and denials before posting; Refers discrepancies to cash posting for review/correction
Complies daily with departmental policies and procedures
Provides thorough, courteous, and professional assistance to coworkers and patients
Collaborates with CBO personnel in the resolution of posting denials and correspondence
Details all actions taken on account with clear and concise notes
Monitors and recognizes mail or posting issues and escalates to supervisor as needed
Maintains strict confidentiality and adheres to all HIPAA guidelines/regulations

REQUIRED KNOWLEDGE & SKILLS:

Knowledge of basic medical terminology and third-party insurance operating procedures and practices a plus.
Experience with patient accounting systems and billing/claim submission software; Meditech experience a plus.
Knowledge of revenue cycle and/or business office procedures.
Ability to utilize basic Microsoft Office programs.
Highly detail oriented and organized.
Ability to read, understand and follow oral and written instructions.
Ability to establish and maintain effective working relationships and communicate clearly with customers and insurance companies both within and outside of Steward.

EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:

Education: High School Diploma or GED.
Experience: 1-2 years of experience with correspondence, collections, or medical billing.
Software/Hardware: Microsoft Office suite; Meditech experience a plus.