Safety & Security Manager

JOB SUMMARY

This position contributes to Sanctuary success by managing the Safety & Security operations and staff on a daily basis. The Security Manager is expected to be a hands-on leader assisting management in training, scheduling, motivating, and developing Security and overnight Greeter staff members. Areas of responsibility include protection of resort assets, protection of employees, guests and property; accident and fire prevention. This position also ensures that all areas of the resort are safe and secure. As a department head, individual will direct and work with both managers and employees to successfully execute all Security operations. As a member of the Management Team, must be able to lead and promote the Gurneys Values and Mission Statement.

JOB FUNCTIONS

Note: the following duties and responsibilities are not all-inclusive

Responsible for the daily operations of the Security department.

Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.

Assists in the development and implementation of emergency procedures and safety program.

Chair of the Safety Committee: responsible for monthly meetings, and resort wide communications.

Responsible for organizing and facilitating departmental safety training and maintaining required OSHA logs.

Ensures and enforces compliance with all safety and security management guidelines and procedures.

Ensures periodic patrols of entire resort and parking areas.

Maintains required reports and documentation.

Deploys and instructs security staff to effectively monitor and protect resort assets.

Effectively schedule based on business demands and track employee time and attendance. Monitors and manages the payroll function.

Carries out supervisory responsibilities in accordance with the organizations policies/applicable law.

Provides reasonable care in securing guestrooms and guestroom areas.

Knows all cash handling procedures and makes recommendations for improved security controls.

Conducts investigation of all losses of resort assets and refers to proper management for disposition.

Effectively monitors and/or controls access to resort storage areas.

Ensures Security Officers maintain required first aid and CPR certifications.

Administers first aid, as needed, and provides means for obtaining necessary medical attention in a timely manner.

Completes proper documentation. Reports all employee accident and general liability incidents to appropriate management staff.

Participates in the annual department budgeting process as needed.

Observes service behaviors of employees and provides feedback to individuals and or managers; continuously strives to improve service performance.

Develops implements and maintains required OSHA programs and statistical data in accordance with state and federal standards.

Proactively develops and implements loss reduction programs.

Measures trends through analysis of loss data.

Must be familiar with hotel law and local ordinances.

Develops and maintains a working relationship with local law enforcement authorities.

Effectively evaluates guest requests for additional security measures.

Effectively monitors/controls access to guest areas, employee work areas and parking areas.

JOB REQUIREMENTS

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Ability to understand and follow written or verbal instructions.

Ability to effectively communicate verbally in English with strong communication skills (verbal, listening, writing) and consensus building skills

Effective decision making and influential skills

Strong problem-solving skills

Ability to acquire and maintain relationships (e.g., employees, guests, vendors, etc.)

Strong analytical and negotiation skills

Strong organization skills

Effective conflict management skills

Strong customer and employee relation skills

Effective training/facilitator skills

Possess a valid drivers license with a clean driving record

Performs additional duties as requested by the Resort Manager and General Manager.

Stand, sit, or walk for an extended period of time or for an entire work shift

Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 lbs. without assistance.

QUALIFICATIONS

Education	High School Diploma/G.E.D. Equivalent; Bachelors Degree preferred First Aid and CPR certification Alcohol Awareness Trainer certification preferred
Related Work Experience	Extensive experience with and knowledge of Loss Prevention operational procedures
Required Knowledge	Government regulations & safety standards (e.g., OSHA, EPA, ADA, CFC, NFPA) Knowledge of emergency plans & safety and security guidelines Basic legal expertise related to hotel issues Knowledge of civil laws pertaining to hotels. Understanding of "duty of care" principles