Sales Manager - 118686

The Sales Manager will supervise and have full responsibility for Hospitality and Conference Services Sales Management which includes over 6 Million in annual sales. Responsible for the day-to-day management of the Conference and Meeting Rooms Sales team, including visioning, planning, organizing, overseeing the career and student staff, and administration of Conference Services Sales. Within each of these programs, the incumbent is responsible for the following:

• Supervision and direction of the day-to-day management of Hospitality and Conference Services Sales Management and staff.
• Development of long and short-range plans that deliver the vision and meet the strategic plan for each assigned area.
• Develop and implement an outreach plan to bring new customers to the campus, including cultivating new clients and businesses.
• Provide executive meetings, meeting planning, and conference groups with quality short-term housing, dining and meeting space, and supplemental services.
• Development of annual budget and revenue goals, ensuring that all budgets are met for each assigned area.
• Serve as the nexus between the department and internal and external partners to ensure goals are met and exceed customer expectations.
• Implement information sharing procedures at all department levels and ensure that supporting divisions are involved and informed about the program and its needs.
• Continually update the program to align with current technology trends, customer service expectations, and conference industry standards. Pursue new and innovative conference programs that align with and support the current campus vision of being a student-centered, research-oriented, public University.
• Ensure outstanding customer service through the UC San Diego Principles of Community and the Balanced Scorecard concepts for 20,000 plus guests annually.

Uses skills as a seasoned, experienced sales professional to perform the full range of sales activities, including coordinating events and developing and implementing promotional strategies, materials, and products designed to promote awareness within the campus and/or medical center community and to the general public of department and/or campus and/or medical center services, programs, or products. Has a full understanding of industry practices and campus and/or medical center policies and procedures; resolves various issues.

Housing Dining Hospitality (HDH) is a self-funded, large and complex campus department consisting of 7 divisions, with over 700 career employees, 1000 to 1200 student employees and an annual operating budget greater than $256 million. HDH provides housing for approximately 18,000 undergraduates, grad students, faculty, staff, and their families in over 400 buildings covering over 8 million sq. ft. HDH is implementing an aggressive building plan which added 10,000 new beds in the next ten years and will almost double our square footage by 2032.

HDH houses 38% of UCSDs enrolled students with a goal of housing 65% by 2032. HDH provides maintenance and repair, contract meals/meal plan management, retail food service, conference services, and catering services to residents, students, faculty, staff, and campus visitors.

Housing/Dining/Hospitality commits to facilitating an equitable, diverse and inclusive environment, fostering a sense of belonging for our students and staff. As HDH we understand, that each unique individual with their varied thoughts and experiences is what makes our department strong. Aligning with UC San Diegos Office for Equity, Diversity, and Inclusion strategic goals, Housing/Dining/Hospitality is proud to promote and create opportunities for greater equity, diversity, and inclusiveness within our division.

• Three (3) or more years of experience in hospitality sales or hotel experiences such as conference planning and sales, catering, special events, meeting planning, and marketing.

• Proven skills in event and media activities management. Skill in providing leadership and work direction to service staff, including organizing and delegating tasks, training, and monitoring work while maintaining quality control standards and meeting deadlines.

• In-depth skills and experience in proper billing procedures, interpreting financial data, weekly reports, and the General Campus Ledger. Ability to provide soluble recommendations on various sales/conferences, events, and marketing matters.

• Thorough knowledge of the campus and/or medical center, including its achievements, mission, vision, goals, objectives, and infrastructure.

• Skill in using computer software and hardware such as word processing, e-mail, database, and spreadsheet software. Prefer ability to use Word, Outlook, Excel, and numerous financial analysis software.

• Skills in implementing and monitoring customer service standards. Ability to work effectively in a customer service environment.

• Demonstrated ability to coach and mentor staff. Ability to encourage and model effective work habits and work effectively with diverse groups, individually or in a team environment.

• Thorough knowledge of the campus and/or medical center's products and services.

• Strong analytical and written communication skills. Demonstrated interpersonal communication and political acumen skills. Skill in negotiating, including listening and persuasion skills, to reach compromise among people with different points of view and close sales.

• Thorough knowledge of marketing mediums and funding sources.

• Thorough knowledge of communication principles, media, and marketing techniques.

• Strong skills in event and media activities management.

• Job offer is contingent upon satisfactory clearance based on background check results.
• Evenings and weekends may be required. A valid California Driver's License and a good driving record are required. Vacation may not be taken between June 1 and September 15.
• Mandated Reporter: This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requires immediate reporting of physical abuse, sexual abuse, emotional abuse, or neglect of anyone under the age of 18. It is the responsibility of the Mandated Reporter to ensure that they obtain proper training in order to fulfill their reporting responsibilities as required by the California Child Abuse and Neglect Reporting Act and University policy, and to complete and submit the required reports to the UC San Diego Police Department without delay.

Job offer is contingent on successful engagement in the UC COVID-19 Vaccination program (fully vaccinated with documented proof or approved exception/deferral).

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.