Schedule Specialist - Radiology

Schedule Specialist: $15.81/hr - $23.50/hr based on Collective Bargaining Agreement with 1199 SEIU

At Steward Health Care System, we are committed to improving the health of our communities by delivering exceptional, personalized health care with dignity, compassion and respect. Our continued focus on the patient experience informs our caregivers in how to provide care that is respectful of and responsive to individual patient and family preferences, needs and values.

We dedicate ourselves in the communities we serve to delivering affordable health care to all and being responsible partners. No matter what your role, as a member of the Steward family, you are a specialist in the making every patient and family feel right at home, every co-worker a key to our success, and every referring practice, a team of prized colleagues.

In support of this, we commit ourselves to the following values:

Compassion

Accountability

Respect

Excellence

Stewardship

Under supervision of the Mammography and Ultrasound supervisor, the Mammography Scheduler is responsible for scheduling appointments from multiple resources in a professional and timely manner, scheduling call backs, scheduling biopsies, request and obtain authorizations for outside images, documentation, uploading images, greeting and checking in patients, communicating with staff and physicians and performs all other duties as directed

Key Responsibilities:
Welcomes and greets patients as they arrive to department
Answers telephone while maintaining a polite, consistent phone manner using proper telephone etiquette
Schedules patients and updates patient demographic by collecting detailed patient information including insurance information
MD orders -Obtaining and verifying medical necessity
Print and mail result and reminder letters
Maintain patient files and uploads new images as they become available
Demonstrates ability to coordinate patient care with other members of the health care team.
Willingly/Readily contributes to the team approach providing the best possible care and service.
Knowledge of insurance coverages for appropriateness of exams requested
Maintains patient confidentially
Protects health information by keeping secure at all times
Responsible for keeping the reception area clean and organized
Call and schedule all patients needing to return for additional views.

Education:
Prior medical office or hospital office experience
High school diploma or graduation equivalency degree (GED).

Qualifications:
Patient Scheduling -prefer Meditech experience
Medical terminology
Proficient in office procedures
Computer skills
Customer service
Time management
Organization
Flexible to work other hours or shifts as needed

Important COVID message

Please note, Nashoba Valley Medical Center is taking additional, necessary preparations to ensure patients can receive compassionate care in a safe, carefully managed environment - with confidence and without fear. Our Safe and Ready program consists of a rigorous [five-point] standard ensuring patient safety, confidence and convenience: Expanded hours will allow previously cancelled procedures to be scheduled as quickly as possible. Any COVID-19 related care takes place in designated areas away from other patients and their families. Emergency Departments are reorganized to be a safe place to treat all emergency patients. A stringent cleaning policy has been implemented throughout the hospital. A strictly controlled visitor and masking policy is required for patient safety. You can rest assured that we have made the necessary preparations to provide care in a safe, controlled and professional way.

Steward Health Care is an Equal Employment Opportunity (EEO) employer. Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.