Job Description
POSITION SUMMARY:
This position requires utilization of clinical knowledge to schedule appropriate procedures/surgeries per providers orders. The Scheduling Coordinator must schedule office-based and hospital procedures consistent with the patients diagnosis and procedure request. Also requires excellent customer service skills with patients and employees. The Surgical Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. Individual must be organized, and be able to manage demanding workload with accuracy in a busy practice.
KEY RESPONSIBILITIES:
- Coordinating procedures with other departments/providers
- Obtaining necessary authorizations and referrals
- Tracking charge entry for surgical procedures
- Setting up pre-operative appointments and tests for patients
- Sending pre-surgical correspondence and confirmations to patients
- Assisting other administrative staff as needed, with scheduling appointments, preparing charts, etc.
- Greeting registering and directing patients
- Answering telephones and taking detailed messages for physicians, physician assistants and/or medical assistants
- Data entry of patients information, insurance referring physician and PCP information
- Verifying insurance eligibility
- Scheduling / rescheduling appointments, scheduling follow-ups, testing, labs, etc.
- Copayment entry, sending no show letters to patients
- Scanning medical records into the electronic health record
- Order and track office supply inventory
REQUIRED KNOWLEDGE & SKILLS:
- Experience with electronic medical record strongly preferred (Athena/ECW a plus)
- Experience with Microsoft Office, Word, Excel and Outlook preferred
- General understanding of medical terminology required
EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:
- High School Diploma or equivalent required, 2-4 year degree preferred
- 3-5 years of health care experience preferred
- Some travel may be required within the market
Steward Health Care is the largest private, for-profit health care network in the United States. The company is owned and led by a management team of Steward physicians. Headquartered in Dallas, Texas, Steward employs more than 40,000 health care professionals and operates 35 hospitals across the United States and in the countries of Malta and Colombia which regularly receive top awards for quality and safety. The Steward network includes multiple urgent care centers and skilled nursing facilities, substantial behavioral health services, more than 7,000 beds under management, and approximately 2.2 million full risk covered lives through the company's managed care and health insurance services.
The Steward Health Care Network includes more than 5,000 physicians across 800 communities who help to provide more than 12 million patient encounters annually. Steward Medical Group, the company's employed physician group, provides more than six million patient encounters per year. The Steward Hospital Group operates hospitals in Malta, Colombia and nine states across the U.S., including Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, Texas, and Utah. For more information, visit www.steward.org.
Steward Health Care is an Equal Employment Opportunity (EEO) employer, Steward Health Care does not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.
Additional Information
Steward Medical Group is taking additional necessary preparations to ensure patients can receive compassionate care in safe, carefully managed environment with confidence and without fear.
Our Safe and Ready program consists of a rigorous [three-point] standard ensuring patient safety, confidence and convenience.
1. Any COVID-19 related care takes place in designated areas away from other patients and their families.
2. A stringent cleaning policy has been implemented throughout our facilities.
3. A strictly controlled visitor and mask policy is required for patient and colleague safety.