Job Description
Security Operations Center Analyst
Remote / US shift
Be the spark that brightens days and ignite your career with TTECs award-winning employment experience. As a SOC Analyst working remotely in The Philippines, youll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in The Philippines says it all!
What Youll Do -
The Security Analyst is a front-facing role, working directly with incoming alerts, reports, and metrics to monitor and maintain the security of the clients. The SOC Analyst performs triage to filter out non-actionable information so that clients can continue to focus on running their businesses. The Analyst performs minor response to non-serious, non-complex events and escalates anything else to senior security team staff. This position reports to the SOC Team Lead.
During a Typical Day, Youll
Monitor incoming alerts, reports, and metrics from a variety of a systems to perform triage
Perform minor response to non-serious, non-complex events (malware, data leakage, account misuse, etc.)
Perform automated or manual patching of discovered vulnerabilities or misconfigurations.
Escalate more serious or complex events to senior security team staff
Clearly explain event sources and resolutions to clients
Clearly document steps taken
Follow documented procedures to drive resolution
Make recommendations for improvements to processes and tools
What You Bring to the Role
Willingness to learn and improve both core function skills and potential additional security role skills
Both strong written and strong verbal communication skills, both internally and client-facing
Basic understanding of SOC practices and processes
Strong understanding of incident response practices and processes
Strong understanding of the Windows operating system (Linux and Macintosh a plus)
Strong understanding of the Windows ecosystem (Active Directory, Azure, Microsoft365)
Experience with ticketing and tracking systems
Basic knowledge of networking protocols and topologies, as well as network analysis.
Basic understanding of malware analysis
Analytical, problem solving, critical thinking skills
Basic understanding of OS and network auditing
Knowledge of scripting languages (PowerShell, batch, etc.) a plus
Security , E|CIH, & GCIH certifications (or equivalents) all preferred
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit https://mybenefits.ttec.com/?manual for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Remote