Job Description
Be the spark that brightens days and ignite your career with TTECs award-winning employment experience. As a Senior Account Manager working hybrid in The Philippines, youll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in The Philippines says it all!
What Youll Do -
The Senior Account Manager(SAM) is on the Client Strategy Team and acts as the clients' advocate within a specific account. The SAM will work closely to quarterback client requests, manage client relationships, and help facilitate an experience that clients love.
During a Typical Day, Youll
- Schedule, conduct, and participate in Client Touch Base Meetings
- Prepare and deliver Client Business Reviews
- Perform initial data collection to prepare for Strategic Technology Assessments.
- Publish meeting notes for Client Touch Base Meetings, Business Reviews, and Strategic Technology Assessments
- Develop strong relationship with key client contacts
- Assist with client interaction and facilitating value-add experiences
- Collaborate with leadership to resolve client strategy inquiries
- Perform documentation updates within internal business systems
- Raise red flags with regards to at risk clients
What You Bring to the Role
- 5 years of work experience, working within a technology services business or as part of an internal IT department, preferably an MSP.
- IT Knowledge (knowledge of firewalls, switches, servers, wireless access points, Azure, etc)
- Strong Communication Skills The SAM will act as a liaison between the assigned account and their assigned clients. They will also coordinate with internal teams to facilitate client requests when serving as an escalation point. The SAM must have excellent written and verbal communication skills.
- Relationship Management The SAM will monitor and manage client satisfaction; along with being responsible for building and maintaining a strong relationship. The SAM will raise red flags with regards to at risk clients.
- Time Management The SAM will manage, prioritize and execute assigned client success tasks, initiatives, and tickets. The SAM will also be responsible for tracking their time.
- Professional and Service Oriented The SAM will serve as a primary point of contact and an advocate for the client.
What You Can Expect
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Ask us about our paid time off (PTO) and wellness and healthcare benefits
And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
Visit https://mybenefits.ttec.com/?manual for more information.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Hybrid