Job Description
Date ActiveSep 7, 2022 3:44:42 PMRequisition #22-1983Hours Per Week40LocationRemote - NationwideCityRemoteStateJob Description/ Requirements
At HSA Bank, were working toward a world where everyone is empowered to save for a healthy future. Our offerings in the healthcare savings space drive down healthcare costs, increase access, and assist with decision-making for consumers, health plans, partners, and advisors.
Are you ready to join us?
Position Summary
Provide creative and technical contributions to support business-critical applications/services/files. Respond to, identify, and resolve application/services/files-specific issues as they arise for internal and external stakeholders in multiple operating environments. Coach junior and intermediate level application support team members
Major Duties and Responsibilities
- Respond to, identify, and troubleshoot application-related issues to their full resolution.
- Effectively communicate identified issues and their root causes to internal stakeholders both within and outside of the IT department.
- Become familiar with the organization's operational processes and how they interact and leverage applications.
- Identify issue trends and link them to underlying application bugs, defects, or operational processes, and assist in executing solutions.
- Monitor application-related jobs, processes and performance using available tools, logging databases, and the feedback of internal stakeholders.
- Contribute as a member of an Agile scrum team, pulling in user stories when new issues arise and providing feedback in grooming sessions.
- Work collaboratively within the scrum team, IT department and internal operations teams.
- Continually develop knowledge base articles for the internal team when an application-related knowledge gap is identified.
- Constantly seek ways to improve processes and reduce manual operations.
- Utilize programming skills to solve tech debt items.
- Availability in the team's on-call rotation in the event of production issues after business hours.
- Coach junior and intermediate level team members.
Education, Experience, and Skills
- Bachelors Degree in related field required.
- 4+ years of professional IT experience.
- Solid understanding of current/planned system service levels and disaster recovery procedures.
- Progressively responsible experience with internetworking architectures in a production data center, or supporting a major operating system in a full scale, large volume production environment.
- Proficient in troubleshooting in stage and production environment (e.g. spot errors in logging database).
- Experience with ServiceNow and production support process.
- Coding experience with C#, .NET core.
- Development experience with SQL (e.g. Postgres, MS SQL).
- Experience with Web API.
- Experience in AWS environment.
- Worked in Agile/scrum team.
- Familiar with Confluence and Jira.
- Excellent communication skills.
- Experience with front-end (e.g. Angular).
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