Senior Document Management Systems Administrator

Who we are

Shellpoint Mortgage Servicing (SMS) is Americas 4th-largest third-party mortgage servicing company. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms); on their behalf, we manage (or "service") their loan portfolios: We collect homeowners mortgage payments, pay homeowners tax and insurance bills, and help homeowners in default to get current.

Summary:

Schedule:

This position is full-time, typically 8-5, Monday-Friday. Some after-hours work is required for emergencies, upgrades and maintenance.

Responsibilities:

• Manage the overall implementation and success of the document management systems across the enterprise, including workflows, data, integrations, and support.
• Manage the core software and server infrastructure supporting the document management systems utilizing technical support staff (infrastructure, vendor, and manufacturer) as necessary.
• Work with the business users to identify and implement OCR projects and workflows.
• Administer all aspects of the OnBase system including performance tuning, security, automation and general maintenance. Act as Subject Matter Expert on the system.
• Perform OnBase systems upgrades including performing the upgrades, testing the upgrades, and managing the overall project.
• Ensure that the daily run activities are carried out by the entire document management systems team.
• Recommend preferred methods for electronic document capture and storage.
• Assist in the oversight of the imaging aspects of loan boarding and de-boarding; assist with document loads during high volume periods or as a backup
• Work with all departments to identify business processes that can be streamlined or automated by utilizing the document management systems or other third party tools
• Participate in design and implementation of new document workflow processes.
• Document Business Requirements (BRD) for new processes.
• Develop Eforms as required.
• Manage external vendors in developing integrations with other software systems.
• Design all workflows requiring external integrations to be vendor agnostic where practical.
• Work with DBA staff to develop SQL to provide data required for systems integration needs.
• Work with Application Development to integrate document management systems into vendor supplied and internally developed applications
• Perform periodic KPI and event triggered reporting as needed by the business and or OnBase group
• Develop system and workflow documentation
• Train end users and the training department on the use of the OnBase system.
• Develop requests for database table structure improvements for Database Administration.
• Performs special projects or other tasks as assigned by management

Qualifications/Skills:

• 10+ years experience in an Information Technology role
• Demonstrated technical expertise with OnBase or an equivalent enterprise imaging system
• Demonstrated success with implementing and utilizing OCR data capture at an enterprise level
• OnBase Certified Installer
• OnBase Certified System Administrator
• OnBase Certified Advanced Workflow Administrator
• Unity API Certification preferred
• Strong knowledge of Excel, SQL database, SQL scripts and queries
• Windows server administration experience preferred
• Proven effectiveness working with a dynamic team of people both technical and non-technical
• Strong attention to detail and ability to exercise good judgment especially where sensitive data is affected
• Adept at applying troubleshooting techniques in a high pressure environment
• Ability to provide service to other departments while managing internal project loads
• Familiar with working in a data warehouse environment
• Ability to prioritize and remain focused in a dynamic, fast paced environment
• Ability to multi-task and resolve issues in a timely manner and within established SLAs
• Ability to work after hours or on weekends as necessary to effectively maintain an enterprise system that adheres to strict maintenance windows

Educational Requirements:

• Bachelors Degree in a STEM field or a combination of some college and relevant experience may be considered