Job Description
Job Description
The Product Design Senior Manager ensures the successful execution of agile user-centered design on digital products / apps and strategic initiatives in an information technology (IT) department. As part of the Enterprise Product Acceleration organization, you will be part of a leadership team that is driving lean UX methods as part of cross-functional product teams that follow the Extreme Programming (XP) delivery method with a broader enterprise influence. You will coordinate team or group activities with CVS Health resources. You will provide guidance and direction to product teams and direct reports on planning and execution of products, technical and functional standards and practice, process and procedures and career development. You will participate in annual budgeting, capital processes and quality improvement activities for the organization. The position location is based either the Irving TX, Buffalo Grove IL or Scottsdale AZ offices, and candidates should have flexibility to be in the office to work with their product team when conditions support it.
Delivery Management
* You will manage assigned functional areas from strategic discovery through detailed planning of products, resources and skillset mapping.
* You will ensure resources are planned according to the functional and technical skillset required for the product delivery engagement.
* You will successfully deliver all products and programs without compromising quality, budget, scope and schedule.
* You will meet scheduled milestones to ensure products / programs objectives are met in a timely manner.
* You should have a deep understanding, follow and provide guidance to product teams and resources on principles, practices and techniques followed within the application area and organization.
* You will contribute to IT product/roadmap planning for one or more business areas; review progress toward plan regularly with clients and make modifications, as necessary; provide quantitative cost/benefit analysis; ensure team is following work, documentation, certification, and audit requirements, as needed
Resource Management
* You will set yearly goals focusing on career development. Discuss and layout plan of action to achieve goals and expectations.
* You will perform periodic assessment of CVS resources.
* Provide formal and informal feedback to address gaps in performance (functional, technical and soft skills).
* You will perform mid-year and year end assessment.
* Provide comprehensive feedback on strengths and development areas Oversee, review and take-action on time sheets for CVS and vendor resource to ensure compliance.
* You will actively participate in recruitment and selection processes for CVS candidates.
* Commitment to ensuring teams adheres to the highest degree of integrity and Code of Conduct standards
Customer Relationship Management
* You will consult with business and IT stakeholders before and during execution of projects to ensure business and IT expectations are being met. Human-Centered Design, Design Strategy, and Service Design experience is preferred.
* You will address any challenge or roadblock to accomplish product goals and expectations.
* You will identify and develop services and service level agreements (SLAs); educate senior leaders on service-related information and continually improve related processes
Pay Range
The typical pay range for this role is:
Minimum: 95,000
Maximum: 209,000
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
* 8+ years of total Information Technology experience including leadership and management experience in core development and delivery areas
* 7+ years professional experience in an UX architect or UX design role. Related degree preferred (e.g., HCI, Psychology, Fine Arts)
* 5+ years experience executing user-centered design methodologies by leading product design decisions from research through implementation
* 3+ years mentoring full time employees work and career development
Preferred Qualifications
* Experience with Agile, Lean, Human-Centered Design, Design Thinking and UX design advocacy within large business and technology organizations
* Experience with enabling others in user centered design best practices
* Willingness to present on design topics internally
* Knowledge of the pharmacy and healthcare industries
* Knowledge of cloud-based technology platforms
Bachelors or Masters Degree in Human-Computer Interaction, Psychology, Fine Arts, Computer Science or Similar preferred
Education
Bachelors preferred, but will accept a verifiable H.S. diploma / GED with one year of relevant work experience for every year of college not attained in addition to required years of experience.
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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