Senior Network Systems Administrator - Aurora Water Department

Overall Job Objective

Summary of Job Duties

Hiring range for this position is $84,561 - $103,617/annually
Full salary range for this position is $84,561 - $122,674 /annually

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

A TECH CULTURE DRIVEN BY PURPOSE
In the City of Aurora's IT department, we view business as an ecosystem rather than a competitive landscape. Our team exists with the sole purpose of serving our community and its constituents.

Our empathic culture helps us be mindful of the impact our day-to-day relationships can make on our ability to achieve our goals within the technology ecosystem we build and support.
Embracing different perspectives--in and out of the office--allows us to elevate the quality of our work and our culture as well as optimize the ways in which we deliver products and services.

The work we do is valued, important and rewarding; we strive to provide a work environment that listens to, understands and trusts its employees.

Our IT Department encourages employees to be:

• Transitional: Constantly adapting to new technologies and the changing needs of our city
• Dedicated: Committed to making the best decisions for our city, its citizens and the community
• Optimizing: By making the most of every resource we have available
• Empathic: In our ability to understand and have compassion for the feelings and needs of our citizens, customers and coworkers

MEET THE IDEAL CANDIDATE
Our ideal candidate is dynamic, enterprising, humanistic, communicative and a lifelong learner.

Dynamic
Do you...

• Enjoy a variety of work roles and responsibilities
• Pivot quickly between consistent/ongoing priorities and new/challenging activities
• Believe that technology problems can have more than one solution

Enterprising
Will you...

• Show initiative and drive projects to completion
• Be resourceful and find or invent a solution
• Be organized, highly focused and productive with use of time and resources

Humanistic
Are you...

• Inspired by making a meaningful difference in the lives of others
• Compassionate for and patient with coworkers and the community that COA serves
• Humble when working with others

Lifelong Learner
Have you...

• Shared knowledge with others while being open to learning from colleagues
• Relied on knowledge and expertise to a degree, but have also been inventive and imaginative when solving problems
• Proactively sought professional improvement opportunities

Communicative
Can you...

• Respect others' time, ideas and contributions
• Act as a diplomatic, reliable source of information to internal and external constituents
• Facilitate communication and collaboration with others to solve problems

**This posting will remain open until a sufficient pool of qualified applicants are obtained; however, it is subject to close at any time without prior notice.**

PRIMARY DUTIES & RESPONSIBILITIES

WHAT DOES THE ROLE ENTAIL?

This position will work directly with the Aurora Water Department to help Design, maintain and support Local Area Networks (LAN), Wide Area Networks (WAN), and Wireless LAN (WLAN) networks for both voice and data applications.

• Monitors and administers the data network systems
• Communicates networking issues to other employees and management
• Installs and configures network equipment to update or fix hardware or software issues
• Implements, maintains and monitors Information Security standards specific to the Network infrastructure.
• Problem solving and critical thinking
• Attention to detail
• Clear written and verbal communication skills
• Excellent Time Management
• On-call rotation
• Creating technology roadmaps - solution rationalization
• Tracking time spent on work tickets and projects
• Coordinate with vendors and telecommunications service providers
• Daily support for the AW Microwave System

WHY WORK FOR THE CITY OF AURORA?

• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs
• Internal educational programs to assist with career advancement

MINIMUM QUALIFICATIONS

Education:

• Bachelors degree in computer science, management information systems or a related field.

Experience:

• 5 years of Network Administrator experience

Preferred:

• Microwave Radio Network, line of sight, wireless data infrastructure and network troubleshooting experience
• Palo Alto Environment
• SCADA Environment
• Network Technical Documentation and Topology
• Flexibility to work within multiple network environments with different topologies
• Experience with NetBrain and SolarWinds Orion
• Running multiple projects simultaneously
• Change Management Processes
• Windows Network OS
• LAN, WAN, WLAN
• VOIP
• Network management analysis tools
• Cisco UC, Including Unity and UCX CUCM Administration
• Ability to build and maintain effective relationships with city staff, management and vendors
• FCC Coordination experience
• Recommend and assist with network upgrades and patches
• Liaison with Public Safety Network staff, communicate project updates & issues between Public Safety and Aurora Water;

**A combination of relevant education and experience may be substituted for the minimum education and experience requirements on a year for year basis.

Knowledge:

• Working knowledge of Microsoft network operating systems;
• Domain Name Services, DHCP;
• Principals of systems analysis and design;
• VOIP, switches, and router configuration including MPLS, BGP, and VLAN;
• Network monitoring and analysis tools, network management, firewall, IPS technologies, and VPN's.
• Understanding of Web-based applications.
• Applicant should have some knowledge of Radio, NIST, DHS, AWWA, or ICS standards

Area of Expertise

• Firewalls
• Routing
• Switching
• Content Filtering
• VPN
• SD-WAN
• Cloud
• TCIP/IP

Licenses Or Certificates Required:
"A combination of one or more of the following certifications which are currently active"

• CCNA - Route/ Switch, Cisco Certified Networking Associate
• CCNP Switch 350-401
• AWS Certified Cloud Practitioner
• ITIL Foundations - IT Service Management
• PCNSE - Palo Alto Certified Network Security Engineer
• Valid Colorado Driver's License

WORKING CONDITIONS

Physical Demands:

• Light physical work requiring ability to life a maximum of 50 pounds, including lifting 10 pounds overhead
• Occasional carrying, walking and standing.
• Vision to analyze data and read and interpret reports, documents and other written information.
• Hand/eye coordination for operation of computer keyboard.
• Speech communication and hearing to maintain communication with employees and citizens.
• Capable of driving between city supported buildings and to meetings in the Denver metro area as needed.

Work Environment:

• Normally works in a clean, comfortable environment.
• System support issues may require working outside the office environment and in or around emergency response vehicles.
• Requires rotational on-call support status after normal business work hours.

Essential Personnel:

Equipment Used:

• Standard business and professional tools and equipment including computers, laptop computers and mobile computing devices.

For Veterans points: Please show all of your employment history, including military service and related documentation (DD214) on the application.

The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.

Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.