Senior Patient Liaison-Correctional Health (10K Retention Bonus)

At Harris Health System, we champion better health for our patients, their families and our community, by connecting them to an integrated healthcare system that provides high-quality healthcare. Harris Health focuses on the delivery of primary care, wellness and prevention services to the residents of Harris County, Texas, through its extensive network of inpatient and outpatient facilities. Harris Health is a proud recipient of the prestigious National Committee for Quality Assurance designation for its patient-centered medical homes. Harris Health's medical faculty and residents are provided by its nationally recognized medical school partners: Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); and The University of Texas MD Anderson Cancer Center.

Job Summary - CORRECTIONAL HEALTH

The Senior Patient Liaison serves as an advocate for patients and/or family members with concerns regarding medical care and services provided within Correctional Health. The Senior Patient Liaison will track, trend, and analyze patient/visitor complaints and work with appropriate departments to develop improvement plans. The Senior Patient Liaison documents concerns, investigates all aspects of patient encounters including but not limited to medical care in order to facilitate the resolution of concerns and maximize patient and family satisfaction.

Minimum Qualifications

Education/Work Experience:
Bachelors in Nursing, Social Services, Case Management, Counseling, Psychology, Sociology, Health Administration, Patient Advocacy, or related field (and) Two (2) years Customer Service experience.

(OR)

Associates in in Nursing, Social Services, Case Management, Counseling, Psychology, Sociology, Health Administration, Patient Advocacy, or related field (and) Four (4) years Customer Service experience.

(OR)

High School Diploma/GED (and) Six (6) years Customer Service experience.

Graduate from an accredited school of Nursing; BSN preferred.

Licensed to practice nursing in the State of Texas

Language Skills: Spanish Preferred

Communication Skills: Above Average Verbal (Heavy Public Contact), Exceptional Verbal (e.g., Public Speaking), Writing /Correspondence, Writing /Reports

Proficiencies: Personal Computer

Job Attributes

Knowledge/Skills/Abilities: Analytical, Mathematics

Work Schedule: Weekends, Holidays, Flexible, Overtime, Travel