Senior Software Engineer

WHO WE ARE:

Freedom Financial Network is a family of companies that takes a people-first approach to financial services, using technology to empower consumers to overcome debt and create a brighter financial future. The company was founded in 2002 by Brad Stroh and Andrew Housser on the belief that by staying committed to helping people, you can ensure better financial outcomes for both the customer and the business. This Heart + $ philosophy still guides the vision of our growing company, which has helped millions of people find solutions for their financial needs.

What began with 2 people in a spare bedroom has now rapidly expanded to a vibrant business that employs over 2,200 employees (known internally as The Freedom Family) in two locations: San Mateo, CA and Tempe, AZ. When you visit either of our offices, youll understand why our employees have voted us the Best Place to Work for the last several years. Its a place where the Heart + $ philosophy continues to thrive, where we believe that success is only achieved by doing whats right for our customers, our employees, and our communities.

In order to create brighter futures for our clients, employees, and businesses, Freedom Financial Network holds itself to four core values that have grown out of our Heart + $ philosophy: to care for everyone around us, act with integrity every time, collaborate with everybody we work with, and get better at what we do every day.

THE OPPORTUNITY:
Freedom Financial Network is seeking a Software Engineer for the Contact Center Platform Systems team.

The Contact Center Platform System team is a cross functional team consisting of engineers with varied skillsets coming together to deliver call center solutions for Freedom Financials Networks business needs.

As part of Freedoms forward looking commitment to agile transformation, our aim is to fill this role with someone who will be a beacon of Freedoms core values: Care, Integrity, Getting Better, and Collaboration.

These values are a large part of the culture at Freedom Financial Network, and as part of the Contact Center Platform team, it is our goal to increase the effectiveness of our agents, while taking into account the future direction of contact center technology and engineering in a way that can pivot quickly to meet the demands of an ever changing financial service industry, while also getting better at what we do continually, and engaging in our jobs with care for the customer.

The purpose of this position is to add/maintain/modify/optimize capabilities for our Contact Center Platform Systems in order to meet rapidly changing business needs. A successful candidate will be excited about participating in our mission to be forward thinking and engage in with a DevOps mindset.

This position involves engineering web service technologies within a diverse omni-channel contact center environment in support of our business. As a member of the technology teams, we are responsible for providing solutions to the business using the best technology for the job.

We provide operations, monitoring, alerting, and custom application development for internal and external business systems using platforms such as Genesys, Salesforce, QuickBase; using an array of languages including: JavaScript, Java, and C# depending on the project.

THE ROLE:

• Participate in or lead a team that embraces Agile methodology
• Create application storyboards for business use cases and translate them into functional solutions
• Design, build, and maintain efficient, reusable, and reliable code solutions against a variety of Contact Center Platform systems and integrations including Genesys, Twilio, Salesforce, QuickBase
• Engage in and be an example of the Dev Ops mindset and CI/CD practices with the end goal of accomplishing better code quality and delivery cadence
• Assist the transition and re-architecture of existing Contact Center Platform systems away from legacy desktop application integrations (C#, .NET based) toward new Javascript and HTML5 web-service based Genesys platform integrations.
• Ensure the best possible performance, quality, and responsiveness of applications and systems
• Identify bottlenecks and bugs, and devise solutions

REQUIREMENTS/CHARACTERISTICS:

• Bachelor's degree in Engineering, Computer Science, or a related discipline
• Significant applicable experience will be considered in lieu of education
• Strong object oriented programming experience with understanding of algorithms, structures and design patterns
• Proficiency in HTML5 and modern JavaScript libraries developing front end systems (Node.js, React/Vue/Angular)
• Proficiency in web based APIs, such as RESTful and SOAP services
• Understanding of C#, .NET framework, Go, relational (MSSQL) and non-relational databases (MongoDB)
• Understanding of Cloud distribution platforms (AWS, Google Cloud Platform, Azure) and docker containerization
• Understanding of operating system, virtual machine architecture and concepts
• Understanding of code versioning such as Git, test coverage, and review tools
• Understanding of automated test methodologies and tools (Junit, Selenium, Cypress.io, Webdriver, TestComplete)
• Ability to create diagrams and workflows that represent and support business processes
• Ability to create reusable, maintainable and well documented code and solutions
• Ability to work on cross-functional teams in a Dev Ops mindset

PREFERRED/DESIRED SKILLS:

• Familiarity with CI/CD mechanisms: Gitlab.com CI, Jenkins, BitBucket Pipelines etc
• Familiarity with Salesforce
• Familiarity with various design and architectural patterns common in omni-channel telephony systems
• Familiarity with contact/call center and financial services business scenarios and technologies
• Familiarity with Microsoft SQL Server
• Familiarity with Genesys ICWS/Genesys Cloud API
• Familiarity and experience with Twilio
• Familiarity with queue-based messaging architecture (kafka, rabbitmq, ZeroMQ)
• Experience within the Financial Services domain, or other regulated industries
• Experience with QuickBase

CULTURAL FIT (Our Core Values):

• Care (for everyone): We show compassion and contribute to the well-being and growth of those around us. We only pursue products that improve the financial lives of our clients.
• Act with Integrity (every time): We take the right action even when it is hard and even when no one is watching. We treat our employees, clients, and communities the way they wish to be treated.
• Get Better (every day): We innovate, iterate, and improve each day. We are creative, take thoughtful risks, and ultimately learn and recover from failures.
• Collaborate (with everybody): We strive to work together toward a common purpose by proactively sharing information and inviting participation. We recognize the perspective of various groups and embrace healthy, constructive debate.

WHY JOIN THE FREEDOM FAMILY?

• Fast, continued growth theres a lot of opportunity for advancement
• Voted a Phoenix Best Place to Work 9 times by our employees including the #1 spot for 2 years in a row!
• Leadership opportunities manage a team of your own!
• Benefits start within 30 days
• 401k with employer match
• 3 weeks paid vacation (increased with tenure)
• 9 paid holidays & 5 sick days
• Paid time off for volunteer work and on your birthday

Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Freedom Financial Network (FFN) to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by FFNs Talent Acquisition leader.