Senior Specialist (Information Services)

Extended Job Title
Senior Specialist (Information Services)

Org Level 1
Texas Tech Unv Hlth Sci Ctr El Paso

Position Description
The Senior Specialist scope includes providing technical support and assistance to departments, faculty, staff, and students whether on the phone, in person, or remotely. Technical support is related to computer systems, external peripherals, software applications, customized applications, and websites. Work is performed under supervision within established guidelines with performance based on overall results obtained.

Requisition ID
30079BR

Optional Attachments
Transcript

Travel Required
None

Major/Essential Functions

• Maintain the security and protection of electronic information resources to include computers, network, software and data
• Provide technical support for Helpdesk calls
• Complete and document work orders as assigned within same business day
• Issue pagers; keep accurate records and assist with pager maintenance
• Maintain software approval procedures, requests and service level agreements
• Manages outside resources to accomplish tasks and projects in a time frame given by supervisor
• Manage the distribution of user accounts (eRaiders)
• Fulfills departmental requirements in terms of providing work coverage and administrative notification during periods of personnel illness, vacation, or education
• Performs other duties and task as may be assigned from time to time, consistent with established verbal and written policies, procedures, and schedules

Grant Funded?
No

Minimum Hire Rate
Compensation is commensurate upon the qualifications

Pay Basis
Hourly

Work Location
El Paso

Preferred Qualifications

• Helpdesk experience
• Windows 10 &11 OS experience and MAC OS experience
• Remote support experience

Campus
HSC - El Paso

Department
Information Services Elp

Required Attachments
Cover Letter, Resume / CV

Job Type
Full Time

Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as, the institutional pay plan. For additional information, please reference the institutional pay plan on the Human Resources webpage.

Job Group
Research Technicians

Shift
Day

EEO Statement
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicants race, ethnicity, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.

Required Qualifications

• High school plus five years experience.
• Additional education may substitute for experience on a year for year basis

Does this position work in a research laboratory?
No

Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.