Southwest Network

Phoenix, Arizona, United States

Senior Technical Analyst

Posted over 1 month ago

Job Description

JOB SUMMARY
Provides support and guidance in the development and administration of the technical infrastructures for Southwest Network. Participates in the planning and implementation of technical solutions to ensure that personal computers and peripheral equipment are in working order and performs duties as directed related to the inventory, deployment, maintenance, relocation, upgrading and troubleshooting of this equipment. Acts as an escalation point for IT support and trains junior IT staff. Also provides leadership for other Technical Analysts.
All members of our team are expected to provide support and services in accordance with the Nine Guiding Principles for Recovery Oriented Adult Behavioral Health Services and Systems and practice in a manner that is consistently mindful of the 12 Principles of The Arizona Vision for Children.


ESSENTIAL FUNCTIONS FOR THIS POSITION
? Act as a lead to other IT support staff and assist with ticket resolution and closure.
? Prepares and validates IT process documentation.
? Participates in IT systems audits including security infrastructure.
? Participates in resolving Electronic Medical Records support issues
? Develops reports systems for various IT systems.
? Assists with the deployment, monitoring, maintenance, development, upgrade, and support of the information technology (I.T.) infrastructure environment, including but not limited to servers, desktops, laptops, LAN/WAN, phones, hardware, software, and peripherals.
? Installs and/or upgrades software on P.C.s as required in an appropriate manner to be as non-disruptive as possible to the user.
? Prioritizes, troubleshoots, and resolves questions, problems and issues reported by employees.
? Under the direction of the I.T. Manager, documents and maintains system, application, security and network configurations and performs additional system hardware and software maintenance tasks as required.
? Provides tier 3 technical support, assistance and guidance to users as needed to ensure proper equipment usage and security procedures.
? Utilizes knowledge of Windows Active Directory security to perform duties.
? Works closely with the managed services vendor(s) and with external partners and third-party resources as necessary for I.T. support and assistance.

NONESSENTIAL FUNCTIONS
? Moves equipment as required.
? Follows policies and procedures and adheres to the requirements of the Corporate Compliance Program.
? Ensures confidentiality of verbal and written information in accordance with HIPAA standards and Southwest Network policy, and adheres to the legal, ethical, and professional guidelines adopted by Southwest Network.
? Other duties as assigned.

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