Job Description
Job Description
We are looking for a Senior UX Researcher to join our team. The Senior UX Researcher supports the lifecycle of the digital product and is responsible for planning and conducting user experience research from product conceptualization, concept and prototype validations, iterative design testing and usability tests on the final product. It is critical in this role to build strong collaborative partnerships and evangelize and educate about User Experience Research. The Senior User Experience Researcher is also responsible for finding compelling and creative ways of evangelizing research methods and insights discovered from research. Fundamental Components :Manage research projects from beginning to end: Intake, plan, conduct and analyze user research Analyze the scope of research requests and develop an appropriate research plan based on the available resources Plan and oversee generative research (e.g. ethnography, contextual inquiry, qualitative surveys, literature reviews). Generative research conducted in the field and remotely. Travel is expected Plan and oversee evaluative user research (e.g. usability, tree tests, card sorts, first click tests)Plan and oversee product validation research Design and deliver research reports and readouts for a wide variety of internal partners Develop user personas and journey maps Maintain and grow knowledge repository Translate user research findings into strategic and tactical recommendations Evangelize and educate about user experience research throughout the organization Create and foster collaborative partnerships across the organization Coordinate research with research partners (e.g. online remote testing and usability lab)
Required Qualifications
5 + years of experience in UX Research.
Passion for creating consumer-centered product designs and cross-functional team collaboration Drive to constantly learn new and developing research and analysis methods Expert in qualitative User Experience Research methods; familiarity with quantitative research methods Experience working in Agile software development process, SAFe Framework a plus Ability to develop and present research results to review with cross-functional organization for review and feedback Experience with online remote research tools (e.g. UserZoom, UserTesting.com, Optimal Workshop).
Preferred Qualifications
A Bachelors in Cognitive Science, Statistics, Human- Psychology, Computer Science, Computer Interaction, or related field. Working experience of the equivalent accepted as well
Education
Bachelor's degree or equivalent experience
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are looking for a Senior UX Researcher to join our team. The Senior UX Researcher supports the lifecycle of the digital product and is responsible for planning and conducting user experience research from product conceptualization, concept and prototype validations, iterative design testing and usability tests on the final product. It is critical in this role to build strong collaborative partnerships and evangelize and educate about User Experience Research. The Senior User Experience Researcher is also responsible for finding compelling and creative ways of evangelizing research methods and insights discovered from research. Fundamental Components :Manage research projects from beginning to end: Intake, plan, conduct and analyze user research Analyze the scope of research requests and develop an appropriate research plan based on the available resources Plan and oversee generative research (e.g. ethnography, contextual inquiry, qualitative surveys, literature reviews). Generative research conducted in the field and remotely. Travel is expected Plan and oversee evaluative user research (e.g. usability, tree tests, card sorts, first click tests)Plan and oversee product validation research Design and deliver research reports and readouts for a wide variety of internal partners Develop user personas and journey maps Maintain and grow knowledge repository Translate user research findings into strategic and tactical recommendations Evangelize and educate about user experience research throughout the organization Create and foster collaborative partnerships across the organization Coordinate research with research partners (e.g. online remote testing and usability lab)
Required Qualifications
5 + years of experience in UX Research.
Passion for creating consumer-centered product designs and cross-functional team collaboration Drive to constantly learn new and developing research and analysis methods Expert in qualitative User Experience Research methods; familiarity with quantitative research methods Experience working in Agile software development process, SAFe Framework a plus Ability to develop and present research results to review with cross-functional organization for review and feedback Experience with online remote research tools (e.g. UserZoom, UserTesting.com, Optimal Workshop).
Preferred Qualifications
A Bachelors in Cognitive Science, Statistics, Human- Psychology, Computer Science, Computer Interaction, or related field. Working experience of the equivalent accepted as well
Education
Bachelor's degree or equivalent experience
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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