Server Application Specialist - Accela

Overall Job Objective

Description

Are you Re-Thinking Your Priorities?

Are you tired of being under-appreciated or overlooked in your current role?

Why not come to work for an employer who prioritizes you!

It just might be time for a change of scenery where you can make a difference and benefit from an employer who takes care of and values its people. We offer a suite of impressive benefits including paid sabbaticals every five years and retirement plans with a life-time guarantee that are some of the best Arizona has to offer!

Pinal County proudly invests every day into the future of our 2000+ employees, and we have the best employees who can be your future co-workers!

Check out all of our benefit offerings:

• An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work Life Balance.

• Paid Vacation And Sick Leave

  • 15 Vacation Days Accrued Annually Starting Day One

    • After Three (3) Years of Service 18 Vacation Days Accrued Annually

    • After Five (5) Years of Service 20 Vacation Days Accrued Annually

• Ten Paid Holidays + One Paid Floating Holiday to Use as You Wish

• 13 Sick Leave Days Accrued Annually Starting Day One

• Paid Sabbaticals Every Five (5) Years

  • Two Week Sabbatical After Five Years of Continuous Service

  • Three Week Sabbatical After Ten Years of Continuous Service

  • Four Week Sabbatical After Fifteen Years of Continuous Service

  • Four Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service

• Comprehensive Wellness Program

  • Quarterly Wellness Challenges

  • Vision Exams and Optometry Events Onsite

  • Vaccination Clinics

  • Onsite Mammogram and Prostate Screening Events

  • Skin Cancer Screening Events Onsite

  • Biometrics and Health Screening Events Onsite

  • Financial Health and Retirement Planning Events Onsite & Online

  • Fitness Resources and Onsite Sessions Like Yoga and Tai Chi

• Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!

• Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From

  • Some Medical Plans with Zero Employee Premium Cost

• Dental and Vision Plans

• Tuition Reimbursement Program

• Alternative Work Schedules

• Telehealth

• Qualified Employer for the Public Service Loan Forgiveness Program through the Dept of Education

• Employee Assistance Program with Ongoing Training & Development Options

• Civil Service Leave

• VanPool Options

• Short-Term Disability - Employer Paid

• Basic Life Insurance - Employer Paid

• Flexible Spending Accounts for Dependent Care and Medical Expenses

• Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance

Plus, work with an amazing team of people who are committed to making Pinal County a great place for its citizens and its employees.

Working at Pinal County is an investment in YOU. Apply today and find out why Pinal County is more than just a job. Read more about the position and see if it is a good match for you:

JOB SUMMARY
Keep all critical systems up and operational, ensure that server hardware, software, and databases are current and operational, oversee and implement new software/hardware, and assist in day-to-day problems that may occur to the staff or users including creation of new users. Example of Duties

Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.

TYPICAL CLASSIFICATION ESSENTIAL DUTIES:

• Assist in programming new software beneficial to the office.
• Create new users in Active Directory including appropriate security needs.
• Keep and maintain a good backup solution.
• Keep Accela up to date, find ways to improve Accela, and make sure employees have access to Accela.
• Assist with report writing of certain software packages to produce useful data.
• Coordinate and facilitate new projects and end results.
• Make sure all hardware is in good working condition and up to date.
• Address daily tickets/problems that may arise to all or any system users.
• Keep all software up to date and functional and write new programs that would help the office be more efficient.
• To promote and adhere to the workplace values of accountability, commitment, and teamwork to help enrich lives beyond expectation.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Perform other related duties as required.

POSITION SPECIFIC DUTIES:

• Support the Operations and Maintenance of the Accela electronic permitting system.
• Troubleshoot problems with Accela (work closely with County IT staff as needed).
• Provide Accela and other IT support to Development Services as their key Accela technical resource.
• Develop and maintain permit workflows.
• Serve as a training resource to assist staff and the public in their use of Accela.
• Support and conduct testing for software programming updates.
• Prepare and develop training resources, standard operating procedures and manuals for Pinal County workflows.
• Provide training to County staff and the public.
• Serve as a member on the super-users group.
• Manage, program and customize the Accela Premium Experience webpages for the County.
• Assist County staff with the development of special reports and dashboards.
• Identify areas for improvement and efficiency.
• Maintain a focus on providing excellent customer service.

• Assist with contract management to support Accela and third party integrations and software interfaces

Minimum Requirements

MINIMUM REQUIREMENTS TO PERFORM WORK:

• Associates Degree in Computer Science, Information Technology, or related field
• One year of experience in network server applications support;
• Or an equivalent combination of relevant education, training and experience may substitute for the minimum requirements.

Preferred Qualifications:

• Valid Drivers License with an Arizona Drivers License required within 30 days of hire.

Supplemental Information

Knowledge, Skills and Abilities:

• Ability to effectively communicate orally and in writing.
• Maintenance procedures and standards for software applications, hardware and infrastructure.
• Capabilities of computer systems, including networked environments and specialized software applications.
• Network system access and security guidelines and standards.

PHYSICAL DEMANDS:
The work is light and requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. Independent body mobility to stand, walk, bend and sit for prolonged periods of time and/or drive a vehicle. Manual dexterity to reach, and grasp; manual dexterity to hand write or use computer keyboard, vision sufficient to see/read; hear and speak to communicate with customers in person and over the phone.

WORK ENVIRONMENT:
Position is located in an indoor office environment.

Notice to Applicants:
We appreciate your interest in our employment opportunities. At Pinal County, we value professionalism and treating others with respect. If these values are not demonstrated throughout the application and interview process we reserve the right to remove your candidacy from consideration and may impact your future Pinal County applications.

The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the midpoint require additional approval.