| Job Summary: |
A Server is responsible for greeting guests, taking orders, and delivering food and drinks efficiently with high quality guest service. The Server creates a memorable guest experience by collaborating effectively with the other team members to ensure smooth execution of order and delivery. |
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Core Values & Expectations:
- Treat all other co-workers with dignity and respect regardless of position.
- Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
- Always be honest. Admit mistakes, learn from mistakes, and move forward.
- Demonstrate an ability to accept constructive criticism and guidance from supervisors.
- Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
- When you dont know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.
Major Responsibilities/Activities:
- Greets the guest with a positive and professional attitude.
- Anticipates guest needs and offer knowledgeable suggestions about our products and specials to give amazing guest service.
- Takes and delivers orders quickly and accurately.
- Operates POS and properly settles all payment transactions as necessary.
- Upsells our products knowledgably for guest satisfaction.
- Issues receipts and ensures all paperwork is correctly signed and filed.
- Maintains a positive attitude during business regardless of volume to create a great guest experience.
- Keeps a clean, sanitary, and organized workspace throughout each shift.
- Other duties as assigned.
Minimum Requirements:
- Preference is given to qualified Santa Ana Tribal members.
- High school diploma or GED required.
- Obtain a New Mexico liquor servers license and obtain a Food handlers Card within 90 days of hire..
- Excellent guest service skills a must.
- Good interpersonal, verbal, and communication skills and a Professional appearance.
- Must be able to work a flexible schedule, including weekends and holidays.
- Some Sports knowledge is helpful to relate to customers.
- A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the companys choice, through a payroll deduction program.
- All employees are required to proficiently use a smartphone for company applications, email, and text.
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key license.
Essential Mental Functions:
The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Good guest service, verbal and written communication skills.
- Proven ability to handle conflict situations.
- Proven ability to multi-task.
Essential Physical Functions:
The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of the position, the employee is frequently required to stand, walk, turn, bend, use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear.
- Must be able to walk and stand for extended periods of time.
- Must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 75 pounds and occasionally lift and/or move more than 75 pounds.
- Must be able to work well in fast paced, customer-oriented environment.
- Physical ability to safely perform the essential job functions of the position.
Equipment Used
- POS
- Smartphone
- Standard commercial restaurant equipment.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees duties are performed indoors in a climate controlled non-smoking environment.
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