Service Center Manager (Expansion Location)

Summit Electric Supply is a successful and innovative 40+ year old electrical distributor, operating in a $110 billion industry. Learn more about us at summit.com.

Who We Are:

We are tenaciously driven to provide our customers with an unparalleled experience. This is achieved through The Summit Way. It defines and drives who we are. It is our key differentiator. It is our foundation for success.

Summit Electric Supply is looking to expand in established markets through launching new locations in major metro markets supported by our existing Service and Solution Centers with the goal of gaining relationships with new customers in new geographies and expanding into new market segments. Not only will expansion help Summit to achieve revenue and profitability goals, but it will also accelerate career opportunities for its current team members.

As Service Center Manager, you will build, manage, coach, and drive a team of new and experienced sales and logistics associates to develop a small and mid-sized customer account base within a geographic area surrounding the new Service Center. Reporting to the Area Sales Manager, you will lead an entrepreneurial sales and service team resulting in exceptional, profitable share growth in the assigned geographic market. As we complete the acquisition and build out of these locations you will train at one of our local established Service Centers. Relocation assistance within the local area may be provided based on the location selected for our newest Service Center.

On any given day you will interact with customers and address customer feedback. Lead a cohesive team to make a good first impression with all new and returning customers. Ensures all branch activities are prioritized and accomplished to meet customer needs (Ex: Expedite material, local pickups, pipe and wire orders, new product training, update counter displays, etc). Continually develop technical knowledge of products and general managerial skills to help customers and other Summit associates. Coordinate counter maintenance, merchandising, and promotional activities. Participate in inventory maintenance and control with oversight of receiving, shipping, and filling customer orders.

Responsibilities

Team Leadership:

• Lead by example to instill Summit mission and values. Effectively communicate them internally and externally.
• Execute a strategic roadmap to become the #1 distributor in the geographic area surrounding the new Service Center, leveraging all area resources, establishing a long-term plan that maximizes profitable market share growth based on market research and competitor analyses.
• Create a best-place-to-work environment through thoughtful development of team members, Summits associate coaching process, and robust participation in succession planning.
• Works with cross functional teams including credit, pricing and cost teams, marketing, inventory and procurement, operations and distribution center to coordinate customer needs and feedback to gain market share.
• Clearly communicates with team to achieve initial expansion targets of # of new customer, # of active customers, # of market segments, # of SKUs sold, and overall revenue and profitability goals.

Sales Leadership:

• Continually drive an increase in both new and active customers, through the use of customer acquisition and account penetration strategies. To include outbound calling, leveraging a strong counter, new customer follow-up, marketing promotional tools, and continual use of Summits reporting and analytic capabilities.
• Ensure the leveraging of Summits unique sales tools, resources, and services as competitive advantages through coaching and training of the salesforce.
• Manage account portfolios across the salesforce evaluating accounts by current sales, potential sales, and the ability to meet the customers needs profitably, prioritizing sales resources on key customers.
• Leverage Summits existing portfolio of solutions to deepen business relationships with existing customers, expand market share and penetrate new accounts.
• Works with the Area Sales Manager to leverage relationship with vendors at the local level to drive sales and participate in area strategies with key vendors.
• Provide sales forecasts and reports to Area Sales Manager and Summit leadership. Monitor pipeline against sales targets, highlighting risks and gaps.

Financial Leadership:

• Assume full P/L leadership for the Service Center taking responsibility for sales, margin levels, customer service, and operations.
• Work with Area Sales Manager to establish annual sales goals, financial targets, and corresponding budgets for the Service Center. Provide strong accountability and ongoing coaching to Service Center sales and operations teams towards goal fulfillment, taking corrective actions when needed.
• Partner with operational leadership to monitor customer service levels and take action to improve service as needed.
• Responsible for analyzing and controlling expenditures to conform to budgetary requirements (including headcount).

As a strong candidate for this role, you will have an outstanding track record in building successful teams and growing market share through new customer acquisition. You will utilize strong leadership and motivational skills along with your ability to drive business results through defining and implementing a clear strategy for growth based on a deep understanding and analysis of the market.

To be successful in this role you must have:

• Minimum 3 years of experience with selling to electrical contractors.
  • Minimum of 2 years of experience in distribution and/or manufacturing of electrical products.
  • Minimum of 1 years in leadership positions, managing supervisors/managers in diverse markets and functions. Or demonstrate a desire to coach and mentor in current role.
• Quantifiable success in formulating sales strategies and driving sales performance.
• Track record of recruiting and developing superior talent in organizations.
• Demonstrated ability to effectively present information and respond to questions of key decision makers.
• Ability to effectively operate across diverse audiences and resolve complex business issues; ability to be forceful, but diplomatic and bring about win-win outcomes.
• Proven ability to develop and deploy innovative customer solutions. Ability to leverage technological solutions to drive efficiencies and generate increased profit margins.
• Marketing focus with the ability to execute local promotions, coordinate tent and counter day schedules, sales blitzs, take advantage of local networking opportunities, and coordinate grand opening and open houses events in the first 18 months of expansion.

Other stuff we like:

• Deep relationships with decision-makers of current and potential Summit customers and suppliers.
• Familiarity and a solid reputation for integrity and results with Summits commercial customers and suppliers.
• Bachelors degree, preferably in industrial distribution, supply chain and logistics, business or engineering.
• Completion of EPEC Gold.
• Highly effective user of ERP systems (preferably SAP), and BI tools.
• Financial acumen in managing operational budgets and P&Ls.
• Retail experience preferred including merchandising, customer events.
• Verbal and written fluency in English and Spanish including the ability to communicate technical details in both languages is preferred but not required.

Not sure yet if this is the right position for you? Click here to submit your information to our recruiting team.

As an equal opportunity employer, Summit is dedicated to serving our customers, associates, suppliers, and local communities through inclusion, mutual respect, and merit. We do not base any hiring or employment decisions on sex, race, color, religion, national origin, pregnancy, disability, genetic information, veteran status, or age.