Job Description
Evolution is a leading international B2B provider of games and services in online casino. Operating in the forefront of our industry, we offer a turn-key solution for casino operators. Our licensees players can move flawlessly between mobile, tablet and desktop to play slots or live casino, which feature real tables with real dealers in real time. Our innovative and high-quality offer includes brands like Evolution Live, Red Tiger and NetEnt, and multiple award-winning international player product favorites, such as Crazy Time, Lightning Roulette and Gonzos Quest. Evolution is listed on Nasdaq Nordic with a MCAP of EUR 20+BN.
Across our 20+ sites, we have 10 000+ people working in the fields of Product Innovation, Software Development, Game Presenters & Hosts, IT-support, Facility & Studio build as well as support services. Evolution provides a dynamic and creative work environment with a unique opportunity for the right people to enhance their skills and drive their passion. Our culture is rooted in Evolutions core values ALIVE, do RIGHT and work TOGETHER and we operate guided by our vision to become the leading supplier of online casino in the world.
The Service Support Tier 2 Specialist is part of a team dealing with technically more complex problems and events that could not be solved by Service Desk (Tier 1) and require more, in-depth advanced technical help. Specialists are responsible for dealing with escalated software related problems and events not of a critical nature, such as:
- Analysis of game and casino logs
- Diagnosis of the root cause
- Seeking for known solutions
- Confirmation of performed investigation validity
- Provide instructions to Service Desk on newly occurred problems
- Interface with tier 3 support (infrastructure, database, and development) if a solution to the problem cannot be determined
- At least 3 months experience in the related field
- Experience working in a team-oriented, collaborative environment
- Advanced knowledge and command of English
- Exceptional customer service orientation
- Understanding of ITIL framework and principles
- Good working proficiency in MS Office
- Ability to write simple SQL queries on MS SQL
- Experience with Unix shell terminal, server logs analysis
- High sense of responsibility, self-confidence and self-assurance
- Proven analytical, problem-solving, effective time management skills
- Strong and professional interpersonal communication skills, both verbal and written
- Strong critical thinking skills
- Ability to work in shifts, including nights, weekends and holidays
Will be considered as an advantage:
- Good Linux administration skills for both Debian and RedHat distributions (grep, cd, apt-get, simple scripting, etc.)
- Education in Information Technology
- At least 6 months work experience in an IT technical support role
- ITIL certificate
- Knowledge of programming languages (Python, JavaScript, Java, Ruby, etc.)
- Experience in networking including TCP/IP, WAN and VPN
- Experience with SQL language (selects, joins, etc.)
- Experience with Atlassian JIRA product
We offer:
- Gross hourly wage salary 10,52 EUR
- 13-14 scheduled shifts per month
- Possibility to cultivate your ideas and participate in support service improvement
- Personal development & training plan
- Modern office space
- Competitive remuneration package
- Great multicultural colleagues
- Health insurance
- Free gym with cross-fit and yoga classes.