Job Description
The hourly shift leader duties include Delegates tasks to restaurant staff and supervise their performance; Maintains a fully-stocked inventory and order food supplies, as needed; Arranges to have shifts covered (e.g. when employees take time off); Helps staff resolve on-the-job challenges; Tracks and impacts daily costs and revenues, including labor, food cost, guest satisfaction, and sales; Balances the cash drawer at the end of the shift; Coordinates with suppliers as they deliver food product orders; Ensures client satisfaction and gracefully handle any complaints; Opens or closes the restaurant (when responsible for the first or last shift); Informs the next Shift Leader about pending tasks; Reports maintenance and training needs; Protects establishment and guests by adhering to sanitation and safety policies; Other duties as requested by management.