Site Reliability Engineer - AZ

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

site reliability Engineer

• Oversee the EDI transaction systems and data integration, ensuring data accuracy and uninterrupted flow.

• Learn areas direct flow; and how it affects surrounding systems and operational areas to support Trading Partner Domains
• Develop and maintain robust monitoring solutions using tools like Splunk and Dynatrace to track the health and performance of EDI and data integration.
• Utilize Kubernetes to orchestrate services that are integral to the trading partner data management.
• Establish and maintain metrics for monitoring SLAs and SLOs associated with inbound and outbound data flows.
• Design and implement comprehensive dashboards for end-to-end system health monitoring and proactive analytics reporting to leadership.
• Develop alerting systems to quickly detect and respond to incidents in the data pipeline and provide analytics for preemptive actions.
• Lead incident management processes to ensure swift resolution and minimal impact on services and trading partners.
• Collaborate with cross-functional teams to optimize data flow and reliability practices.
• Engage in the proactive monitoring of systems to preemptively identify and mitigate potential issues before they impact services.
• Research and experiment with emerging Data Integration technologies and tools.
• Work with the team to establish and reinforce disciplined software development, processes, standards, and error recovery procedures are deployed, ensuring a high degree of data quality.
• Develop, write, and implement processing requirements and post implementation review.
• Facilitate and/or create new procedures and processes that support advancing technologies or capabilities
• Implement and maintain operational and disaster-recovery procedures.
• Participate in the review of code and/or systems for proper design standards, content, and functionality.
• Participate in all aspects of the Software Development Life Cycle
• Analyze files and map data from one system to another
• Adhere to established source control versioning policies and procedures
• Meet timeliness and accuracy goals.
• Communicate status of work assignments to stakeholders and management.
• Responsible for technical and production support documentation in accordance with department standards and industry best practices.
• Maintain current knowledge on new developments in technology-related industries.
• Participate in corporate quality and data governance programs.
• The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.

lead Site reliability engineer - Performs job functions with minimal supervision in a Lead capacity.

• Direct the strategy for enhancing the reliability and performance of EDI and data integration.
• Evaluate high-level project information and assess project components to forecast work effort required.
• Design sophisticated monitoring systems using industry-leading tools to oversee system health and performance.
• Drive incident management, providing expert resolution to ensure continuous data transaction integrity.
• Provide peer-level review and mentoring to peers.
• Mentor junior engineers, and act as the in-house authority on EDI, data pipelines, and system reliability.
• Participate and/or lead complex technical projects.
• Act as primary operational contact for internal and external customers when needed or in the absence of manager.
• Ensure Service Level Agreements between department and operational or technical areas are met.
• Lead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various project teams.
• Inform manager of any issues impacting the efficient and effective performance of the department including system, resource, and informational barriers; Provide timely feedback to team member on performance.
• Assist the manager in the day-to-day operations of the department.

ALL LEVELS

• Expert knowledge of healthcare EDI, data integration, and data pipeline architecture
• Proficiency in system monitoring and observability.
• Maintain current on new developments in technology-related industries.
• Participate in corporate quality and data governance programs.
• Participate in on-call rotation.
• Perform all other duties as assigned.
• The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements. Participate in on-call rotation.

REQUIRED COMPETENCIES

Required Job Skills (Applies to All Levels)

• Monitoring Tools: Skilled in using tools like Splunk and Dynatrace for comprehensive system monitoring.
• Dashboard Development: Skilled in creating dashboards for visualizing system health and performance data.
• Data Pipeline Management: Skilled in monitoring and alerting on ETL Process, Data workflow, File Thresholds and file specs.
• EDI Standards: Knowledgeable in healthcare-specific EDI standards for data exchange.
• Database Management: Capable of administering and optimizing both SQL and NoSQL databases.
• Incident Management: Expert in managing system incidents and quick problem resolution.
• API Management: Experienced in the management and security of RESTful and SOAP APIs.
• Strong object-oriented design and analysis skills
• Intermediate PC proficiency in spreadsheet, database and word processing software

Required Professional Competencies (Applies to All Levels)

• Knowledge of agile development practices
• Strong analytical skills to support independent and effective decisions
• Ability to prioritize tasks and work with multiple priorities, sometimes under limited time constraints.
• Perserverance in the face of resistance or setbacks.
• Effective interpersonal skills and ability to maintain positive working relationship with others.
• Verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
• Demonstrate the ability to stay current on global threats and vulnerabilities.
• Maintain confidentiality and privacy

Required Leadership Experience and Competencies

• Build synergy with a diverse team in an ever-changing environment.
• Facilitate and resolve customer requests and inquiries for all levels of management within the Corporation (Senior only)

• Participation in one or more groups that aids in setting/enforcing standards and/or providing educational opportunities across the IT organization. (Senior only)

PREFERRED COMPETENCIES

Preferred Job Skills (Applies to All Levels)

• Security Practices: Knowledgeable of security protocols and regulatory compliance, such as HIPAA.
• Data Pipeline Management: Expert in overseeing ETL processes and data workflows.
• Cloud Services: Proficient with cloud platforms for various computing and storage services.
• Performance Metrics: Proficient in developing and interpreting performance metrics to uphold service levels.
• Container Orchestration: Familiar with using Kubernetes for managing containerized applications.
• Scripting and Automation: Adept in scripting for task automation and process efficiencies.
• Networking Fundamentals: Understands core networking concepts and their application in system reliability.

Preferred Professional Competencies (Applies to All Levels)

• Advanced systems research and analysis expertise
• Impeccable project management skills
• Solid technical ability and problem-solving skills.
• Knowledge of internal departments and operations
• Strong technical documentation skills and a strong ability to translate technical concepts so that they are easily understood by laypersons

Preferred Leadership Experience and Competencies (Applies to Senior level)

• Ability to provide mentoring and peer review to junior team members
• Ability to build lesson plans and deliver lessons to junior team members

Our Commitment

AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.