Atlantis Casino

Reno, Nevada, United States

Slot Assistant Shift Manager

Posted over 1 month ago

Job Description

Job LocationsUS-NV-RENO
ID2021-13855Employment TypeFull-TimeSubdivisionCasino, Leadership
Overview

Atlantis Casino Resort Spa has a new opening in the Slots Department and looking to hire an Assistant Slot (Operations) Shift Manager!

Atlantis Casino Resort Spa is a wholly owned subsidiary of Monarch Casino & Resort, Inc. (NASDAQ: MCRI), a publicly traded corporation recognized by Forbes on their "Most Trustworthy Companies" list and rated as Americas Best and Mid-Size Employers.

Responsibilities
  • Reporting to Slot Shift Manager. Maintain a designated area of the casino floor and supervise all slot operations in that area.
  • Monitor and initiate all Slot Department Guest Service initiatives including jackpot response time, introductions, and new Guest sign-ups (with emails and phone numbers).
  • Resolve Guest disputes, machine malfunctions, and Team Member issues. See each issue through to its conclusion keeping clear communication with Shift Manager.
  • Participate in every aspect of the Slot Operation including initiating/witnessing jackpots, signing up new Guests, and promoting slot events.
  • Slot Asst. Shift Manager must report all operational issue(s) to the Slot Shift Manager and or Slot Director. Promote and maintain the highest integrity and premier Guest service. She/he will make sure the Slot Department is operating efficiently and successfully in all areas.
  • She/he will make sure proper implementation of established policies and procedures pertaining to the Slot Floor.
  • Make sure cleanliness on the floor in their assigned area and go beyond to ensure the overall cleanliness of the whole floor.
  • Make sure all MTL and CTS information gets entered / logged by the end of the shift if applicable.
  • Work with Shift Manager to complete daily/weekly schedule, vacation schedule, team members review and counseling.
  • Capable of pushing/pulling up to 50 pounds; be able to stand or walk around for prolonged periods through out shift.
Qualifications
  • Knowledgeable about different types and manufactures of slot machines
  • Ability to utilize the slot computer system as well as Outlook, Word, Excel, and Powerpoint. OneNote is a plus.
  • Thorough understanding of Title 31 / must adhere to and will apply federal cash reporting requirements.
  • Strong communication skill is a plus to maintain a good rapport between all other departments as well with coworkers within the department.
  • Gaming Regulation Knowledge; be able to when contact NGCB is appropriate
  • Should be carrying basic tools to perform work on machines if needed. At minimum carrying a screwdriver and a flash light
  • Guest Service: Ensure outstanding Guest service by responding promptly to Guest needs and requests for service. Demand the same from every Team Member on the shift. Deliver on commitments
  • Team Work: Build team spirit through positive reinforcement and recognizing excellence in the workplace. Focus on resolving conflict and not blaming. Maintain confidentiality. Share expertise with others.
  • Leadership: Inspire and motivate others to perform well. Continuously work to improve processes and service.
  • Professionalism: Approaches others in a tactful manner. React well under pressure. Treat others with respect and dignity regardless of their status or position. Accept responsibility for own actions.
  • Be able to explain operating house rules to Guests and Team Members.
  • A passion for excellent service and the organizations vision and show commitment to learning our Guest needs and wants. Show willingness to discover opportunities to exceed Guests expectations.
  • Develop and mentor slot departments team members, providing support and motivation to all slot positions.
  • Make sure cleanliness on the floor in their assigned area and go beyond to ensure the overall cleanliness of the entire floor.
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