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Core Values & Expectations:
- Treat all other co-workers with dignity and respect regardless of position.
- Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
- Always be honest. Admit mistakes, learn from mistakes, and move forward.
- Demonstrate an ability to accept constructive criticism and guidance from supervisors.
- Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
- When you dont know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.
Responsibilities:
- Troubleshoot and repair slot machines and related equipment to the common component level (diverter solenoid driver, hopper drive relay, etc.).
- Maintain proper documentation of department repair logs, shift logs, daily shift reports, lock and/or key logs.
- Safely and effectively operate shop equipment including hand tools, soldering equipment and some electronic test equipment.
- Maintain security of equipment, records, funds, locks and keys.
- Consistently follow machine entry procedures and repair procedures in order to proactively identify or prevent future equipment problems.
- Effectively interpret slot machine conditions by use of self-diagnostic and troubleshooting techniques.
- Performs special projects and machine moves, as assigned.
- Responds to floor calls in an expeditious manner and spends enough time on the floor to be familiar with operational issues.
- Understands the slot network system, performs repairs and corrects line failures.
- Performs other duties as assigned.
Minimum Requirements:
- Preference is given to qualified Santa Ana Tribal Members.
- High School Diploma or GED required.
- Must be 21 years of age or older.
- Experience in the installation and repair of electronic systems and subsystems required. Must possess a basic understanding of electronic theory. Must be able to read and interpret schematics, electric circuitry, and blueprints.
- Must be able to utilize hand tools, power equipment, testing and calibration instrumentation.
- Must possess excellent communication, organization and written skills.
- Must be able to multitask in a fast-paced work environment.
- Must be able to maintain a positive attitude when dealing with difficult situations.
- Must possess excellent customer service skills.
- A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the companys choice, through a payroll deduction program.
- All employees are required to proficiently use a smartphone for company applications, email, and text.
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.
Essential Mental Functions:
- Maintains a strict level of confidentiality regarding company information.
- Must be able to work independently and exercise good judgment in handling a variety of situations.
- Must have excellent problem-solving abilities.
- Must be a detail oriented, organized individual with the ability to multi-task.
- Must be able to work in a fast-paced environment.
- Must be able to deal with stressful situations in a professional manner.
- Display strong verbal and written communication skills
- Proven ability to handle conflict situations.
- Must be a Team Player.
Essential Physical Functions:
- While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk and hear.
- Must be able to work various hours, as needed, including weekends and holidays.
- Must present self in a well-groomed, professional appearance.
- The employee must be able to lift up to 70 pounds.
- Must be able to work at a fast pace.
- Must be able to handle stress effectively.
- Physical ability to safely perform the essential job functions of the position.
Equipment Used
- Smartphones, computers, laptop computers, and other traditional office equipment as required.
- Hand tools, radio, power machine equipment, testing and calibration instrumentation.
- All traditional office equipment.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees duties are performed indoors in a climate controlled non-smoking environment.
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