Spa Reservations Agent

Join our Spa Team in beautiful Paradise Valley, Arizona.

Summary of Position:

The Spa Reservation Sales Agent position has a valued role in the company, taking a high volume of incoming phone calls to book spa appointments. Please note that this position is located in an environment similar to a call center.

Essential Functions:

• Answer a high-volume of incoming calls and deliver excellent guest service.
• Use SpaSoft to book appointments, offering additional services or alternative options as needed.
• Provide guest follow-up as requested.
• Handle emailed inquiries in a timely manner.
• Communicate effectively with other team members and management regarding tasks and goals.
• Other tasks as assigned by the Spa Reservations Manager or Spa Director

Qualifications:

Preferred: High School Diploma or G.E.D Equivalent

Experience: Customer Service and Sales Experience Preferred.

Skills and Abilities:

• Proactive guest service
• Teamwork
• Effective listening and communication
• Telephone etiquette
• Read, write and speak English.
• Ability to sit and work in a fast-paced environment.

Personal Characteristics:

• Positive Demeanor
• Integrity
• Dependability
• Adaptability/Flexibility
• Effectively can read and write using the English language.
• Professional presentation