Monarch Blackhawk Casino

Black Hawk, Colorado, United States

Spa Retail Supervisor- Job Fairs 2 / 23 (Aurora) 2 / 25 (Arvada)

Posted over 1 month ago

Job Description

Job LocationsUS-CO-Black Hawk
ID2021-13176Employment TypeFull-TimeSubdivisionSpa/Salon
Overview

Job Title: Spa Retail Supervisor

Salary: $40,500 - $45,000

Status: Full Time

Shift: Days, Swings

Say GOODBYE to that DEAD-END JOB and let your new career take flight at the Monarch Casino Resort Spa in Black Hawk Colorado! Apply on line now, OR text "MONARCH" to 97211, OR join us at one of our job fairs on February 23rd at the Double Tree/Aurora and February 25th at Hilton/Arvada.

Job fair details:

Date: Tuesday, February 23rd Date: Thursday, February 25th

Time: 9am - 4pm Time: 9am 4pm

Location: Double Tree Aurora Location: Hilton - Arvada

Address: 13696 East Iliff Place, Address: 5455 Old Wadsworth Blvd,

Aurora, CO 80014 Arvada, CO, 80002

Contact: HR @ 720-406-3800 Contact: HR @ 720-406-3800

Luxury matched only by the sublime beauty of the Colorado Rockies awaits you in our all new Resort! Monarchs new resort features a Chophouse, 24/7 Caf, fine dining Buffet, and Specialty Restaurant (coming soon). Experience the heart-pounding gaming action on our newly-expanded casino floor, featuring over 1,200 of the hottest slot machines, 40 table games, and a new poker and sports betting rooms coming soon. Our spa will feature state of the art spa services on top of the 23rd story of our resort along with a roof top pool, saunas, hot tubs and more!

Not only does Monarch offer a luxury experience for guests we offer luxury benefits to our Team Members as well!

Part Time and Full Time Team Members (TMs) Will Enjoy:

  • Hiring Incentives for Non-Management (up to $400 position depending)
  • Team Member Referral Program (we pay you and your referral up to $600 each)
  • Education/Tuition Reimbursement (up to $6,000 per calendar year)
  • Flexible Work Schedules
  • 1 Free Meal per Shift
  • Subsidized Transportation Options ($4 -$6 round trip for casino busses)
  • Free Covered Parking
  • Team Member Anniversary Program and Recognition (earn resort credit and more)
  • Internal growth and transfer opportunities for continuous growth and advancement opportunities

Full Time Team Members (30+ hours) also enjoy:

  • 2 Weeks PTO in your first year of employment
  • 6 Observed Holidays and Holiday Pay
  • Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match
  • Career Development and Advancement Programs
  • In-State and Out-of-State Relocation Assistance Programs

Dont want to drive to Black Hawk? You dont have to! Check out these casino bus routes at www.casinoshuttle.com or www.aceexpresscoaches.com. As a Team Member of Monarch you can ride the casino bus for only $4-$6 per day!

Responsibilities

The Retail Supervisor is responsible for the day to day Operation of the Gift Shop with emphasis in in the areas of five diamond guest service, talent management and team member relations. The Retail Supervisor is also responsible for attracting and retaining customers, making the Gift Shop a known destination in Black Hawk.

The Retail Supervisor, as with all members of the Monarch Casino Resort Spa Team, is expected to conduct himself/herself in a manner which demonstrates initiative, professionalism, personal awareness, integrity, and exercises confidentiality in the appropriate areas of his/her performance. This position shares in the Monarch Casino Resort Spa support of the companys Vision, Mission, Values, and consistently performs all functions in a fashion that inspires and motivates others to actively pursue them.

ESSENTIAL JOB FUNCTIONS:

  • Provide a warm welcome to our internal and external guests.
  • Ensure a 5 Star shopping experience for our guests.
  • Assist with conducting inventory.
  • Develops, coaches and manages Team Members to consistently deliver five diamond service to our guests.
  • Provide guidance and motivation to achieve optimal performance.
  • Assist in training and any coaching or disciplinary matters in relation to company and department policies.
  • Assist guest with any concerns that they may have and record such comments and concerns.
  • Complete and process all necessary paper work in neat and accurate manner.
  • Performs other incidental and related duties as required and assigned.

TECHNICAL/PROFESSIONAL KNOWLEDGE (Knowledge/Skills, Education, and Experience)

  • High School Diploma preferred.
  • Experience preferred.
  • Must be friendly, approachable and team oriented.
  • Must have good communication skills.
  • Computer Knowledge excel, word, outlook
  • Ability to work well with others and alone.
  • Must be able to stand and for extended periods of time.
  • Must be able to work all shifts, weekends and holidays.
Qualifications

DESIRED COMPETENCIES

  • Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with ethical integrity; Upholds organizational values.
  • Communication - Communicates clearly and informatively; able to read and interpret written information.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

WORK ENVIRONMENT

  • The Retail Manager works on-site at the casino and interfaces with external/internal customers, Team Members, and vendors on a regular basis. The positions work schedule varies and may include Saturday/Sunday and evening work depending on the needs of the operation.

PHYSICAL DEMANDS

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel crouch or crawl; talk, and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.

An Equal Opportunity Employer: Monarch Casino Black Hawk does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarchs intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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