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Core Values & Expectations:
- Treat all other co-workers with dignity and respect regardless of position.
- Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
- Always be honest. Admit mistakes, learn from mistakes, and move forward.
- Demonstrate an ability to accept constructive criticism and guidance from supervisors.
- Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
- When you dont know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.
Major Responsibilities/Activities:
- Greets guests in a friendly, professional and welcoming manner.
- Notifies direct supervisor of any irregularities to maintain security of their area and casino.
- Educates players on the proper rules and procedures.
- Imputes betting information correctly into computer.
- Verifies winning tickets for guests.
- Maintains and verifies a cash bank.
- Accepts money and gives ticket and change to guests.
- Maintains and updates the betting sheets.
- Maintains a clean and neat playing area for the guest.
- Adheres to gaming commission regulations, company and departmental policy, applicable tribal, state and federal laws.
- Follows all cash handling and exchange procedures provided for accuracy and thoroughness.
- Remains current on federal currency reporting requirements (Title 31) as it relates to player activity.
- Follows the Santa Ana Star Casino Hotel core values.
- Performs other duties as assigned.
Minimum Requirements:
- Preference to qualified Santa Ana Tribal members.
- Must have a working knowledge of all sports and be able to intelligibly discuss sporting events with guests.
- High school diploma or GED required.
- Ability to work weekends, holidays and overtime as needed by operations.
- Six months to one-year experience in a customer service environment.
- Professional appearance
- Bi-lingual and multi-cultural experience preferred
- A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the companys choice, through a payroll deduction program.
- All employees are required to proficiently use a smartphone for company applications, email, and text.
- Must be able to obtain and maintain a SASCH Key Gaming License
Essential Mental Functions:
The essential mental functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Good guest service, verbal and written communication skills
- Ability to clearly communicate conflict situations to supervisory personnel
- Must be able to compute payouts rapidly and for extended periods of time
Essential Physical Functions:
The essential physical functions described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to grasp, handle and feel, reach with hands and arms, talk and hear.
- Must be able to lift up to 25lbs
- Must be able to walk and stand for extended periods of time
- Physical ability to safely perform the essential job functions of the position.
Equipment Used:
- Basic Computer skills
- Smartphones, computers, laptop computers, and other traditional office equipment as required.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees duties are performed indoors in a climate controlled non-smoking environment. |
