Job Description
Sr IT Support Specialist
The Sr IT Specialist is a Tier 2 Tech that will be the escalated support for Tier 1 office & field technology support which includes desktop, mobile hardware & supported applications. Additionally, T2 Tech will be responsible for all required testing, training as well as application & hardware deployment & recovery processes. T2 Tech will also be responsible as needed for providing on & offsite support for associates & other company systems as well as to working with developers & vendors to troubleshoot & log higher level issues. T2 Tech will support all company associates, clients, vendors & will utilize & maintain our web-based ticketing system to record & track all incidents. This associate will need to have strong troubleshooting as well as verbal & written communication skills. T2 Tech must be able to think quickly in a fast-paced environment utilizing multiple systems & tools to provide 1st in class support & service with a goal of 1st call resolution. T2 Tech will be required to adhere to attendance policies, report to their scheduled work location & maintain a positive, friendly, professional attitude when representing our company & support desk.