Sr Mgr Specialty Process Improvement

Job Description
The Specialty Process improvement Senior Manager will lead and support process and performance improvement projects within the Specialty Pharmacy. The manager will conduct deep business process reviews of front end and back end pharmacy operations to improve efficiency, quality, customer experience, and financial performance. The senior manager will help define and implement our process improvement program from the ground up, including educating others across the organization

Responsibilities % Time
1. Execute strategic process improvement projects using lean six sigma tools and methodologies 70%
2. Educate and mentor colleagues on process improvement tools and methodologies 10%
3. Develop and present effective presentations to a diverse population of individuals across Specialty with varying responsibilities, educational backgrounds, and interests to facilitate and drive improvement 10%
4. Identify process improvement opportunities in collaboration with business partners targeting an improved customer experience, operational efficiencies, cost avoidance, and revenue and EBIT growth 10%

Pay Range
The typical pay range for this role is:
Minimum: 75,400
Maximum: 158,300

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications
- 8 - 10 Years experience in process improvement and/or healthcare
-Expertise in process improvement tools and methodologies (Six Sigma, DMAIC, Kaizen, Process Mapping, Process Capability Analysis, Hypothesis Testing, etc)
-Experience advancing organizational process maturity through design for six sigma and/or other methodologies like CMMI
-Proven experience leading operational improvement efforts, including project management
-Ability to process and synthesize quantitative and qualitative data to derive actionable solutions
-Data analysis skills, including the ability to wrangle and analyze large structured and unstructured datasets (Excel and more advanced analytical techniques)
-Demonstrated facilitation skills
-Excellent presentation and communication skills, including aptitude for writing, fact gathering, and analysis
-Ability to meet deadlines and satisfy customers with multiple conflicting priorities
-Ability to effectively interact one-on-one with all levels of management
-Prior experience leading and developing cross functional teams
-Ability to work collaboratively in a cross-functional team environment to solve challenging issues and identify opportunities for improvement
-Demonstrate flexbility to support rapid adjustments

COVID Requirements

COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

Preferred Qualifications
-Lean Six Sigma Black Belt or Master Black Belt via a Training and Certification Program
-Experience in performance measurement and process improvement in call center, customer service, customer experience, front-end pharmacy, back-end pharmacy, transportation, and/or logistics.
-Experience in the mail and/or specialty pharmacy space, particularly front end and/or backend operations
-Minitab and/or SQL, Python, R experience

Education
Bachelors or Masters degree in relevant field (business, industrial engineering, economics, computer science, or operations research)

Business Overview
Bring your heart to CVS Health
Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day.
CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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