Sr Payroll Processor

The incumbent will be a main payroll contact for Navient companies, responding to inquiries and answering questions daily from the Payroll Helpdesk mailbox. The Sr. Payroll Processor is responsible for identifying and processing any adjustment transactions required to properly reflect the employee’s pay, employment record, or hour’s balances for Navient and subsidiaries. Incumbent will process state tax changes while understanding the complexity of reciprocity laws between states. The incumbent processes manual checks as needed for terminations (immediate / set time period of payments such as in CA, NV and TX) and they also process manual checks to correct errors. The Processor audits and reviews the payrolls and prepares a gross to net on each payroll company. Payroll Accountant relies on the incumbent to assist with clearing of reconciling items in the general ledger. They provide customer service and support to all Navient companies on payroll related issues. The following miscellaneous processes are on an as needed basis (almost every bi-wkly pay period) which may include garnishments, employment verifications, miscellaneous earnings, keying of general deductions (united way, PAC). Retro overtime and contest cash are also processed. Incumbent may set up new Total Pay cards and Spot Incentive cards in Workday and receive and consolidate Incentive spreadsheets from departments and submit for processing. Incumbent may fund Spot Incentive Cards weekly, review the payroll register bi-weekly to ensure all adjustments submitted were processed correctly, run reports as needed for various departmental analysis. Incumbent ensures all Delaware employees working or living in the City of Wilmington are coded correctly so that Navient is compliant with City tax regulations. Incumbent will process historical time adjustments in Workday and assist with any Workday & ADP upgrade testing to ensure no issues with employee records, Federal and State taxes and employee Direct Deposit changes.

It is critical that the incumbent be able to enjoy working in a collaborative, team environment and have a solid working knowledge of payroll and state and federal tax law. Software experience in Workday, ADP, and Excel are necessary. Excellent communication, analysis and organizational skills are required and the incumbent will need to be comfortable working on multiple projects and varying deadlines. Customer service is job #1.

*Hybrid, in office 2 days per week. (Processor chooses which 2 days they'd prefer)