Job Description
Job Description
Dynamic, fast-paced position supporting the Clinical Engagement Salesforce Console. This role is part of Aetnas Clinical Technology Enablement Organization with focus on Campaign Management and Omni-Channel Engagement that enables Care Managers to reach our members. The position will lead strategy, become a trusted advisor and be able to talk the talk with Salesforce Technology. Join our team of Product Owners and be on the front lines of influencing/delivering Clinical Engagement Channels.
Required Qualifications
-Excellent communication and negotiation skills with various level of management, ability to translate business need into system requirements is a must.
-Strategic thinker, that understands and can bring together the end to end healthcare concepts that result in improved member experiences.
-Concise documentation of decisions, workflows, controls points, and business processes as reference to support approved project scope.
-Works across all program teams to track business readiness status, identify risks and issues for escalation and determine readiness for implementation
-Develops regular executive reporting to demonstrate progress on business readiness-Supports the implementation of Agile methodology, identifying opportunities to advance Agile principles at the team and program level-Identifies process gaps and opportunities for optimization across the program
-Collaborates and partners with other teams to ensure all workflow processes and interdependencies are identified and addressed.-Influences change in order to improve performance results, organization effectiveness and/or systems/quality/services.
-Collaboratively works across teams to obtain agreement from all impacted parties
Preferred Qualifications
- 5+ years of Salesforce technology experience
- 10+ years Project Management experience
- Experience with Clinical Program Management and/or Digital Channels
-Proven track record in meeting project milestones, negotiating for resources and determining work priority- Excellent business acumen
-Ability to effectively negotiate project priorities across various business units and stakeholders
-Able to present data and project goals. Plus gather information from Cross Functional Team Members
-Experience with Omni-Channel technologies a plus (Telephony, CTI, WFM, Chat, Email, SMS, Video, Etc.)
-Advanced skill level with MS Office Program: Excel, PowerPoint and Visio
#LI-DI1
Education
-Salesforce Administrator Certified a MUST with Service or Sales Cloud Consultant Certification a Huge Plus. Note: applicants may be considered without Salesforce Certs that have significant background experience however; will be required to obtain SF Admin in within 90 days and SF Service within 6 months of employment.
-Bachelor degree required
Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
Dynamic, fast-paced position supporting the Clinical Engagement Salesforce Console. This role is part of Aetnas Clinical Technology Enablement Organization with focus on Campaign Management and Omni-Channel Engagement that enables Care Managers to reach our members. The position will lead strategy, become a trusted advisor and be able to talk the talk with Salesforce Technology. Join our team of Product Owners and be on the front lines of influencing/delivering Clinical Engagement Channels.
Required Qualifications
-Excellent communication and negotiation skills with various level of management, ability to translate business need into system requirements is a must.
-Strategic thinker, that understands and can bring together the end to end healthcare concepts that result in improved member experiences.
-Concise documentation of decisions, workflows, controls points, and business processes as reference to support approved project scope.
-Works across all program teams to track business readiness status, identify risks and issues for escalation and determine readiness for implementation
-Develops regular executive reporting to demonstrate progress on business readiness-Supports the implementation of Agile methodology, identifying opportunities to advance Agile principles at the team and program level-Identifies process gaps and opportunities for optimization across the program
-Collaborates and partners with other teams to ensure all workflow processes and interdependencies are identified and addressed.-Influences change in order to improve performance results, organization effectiveness and/or systems/quality/services.
-Collaboratively works across teams to obtain agreement from all impacted parties
Preferred Qualifications
- 5+ years of Salesforce technology experience
- 10+ years Project Management experience
- Experience with Clinical Program Management and/or Digital Channels
-Proven track record in meeting project milestones, negotiating for resources and determining work priority- Excellent business acumen
-Ability to effectively negotiate project priorities across various business units and stakeholders
-Able to present data and project goals. Plus gather information from Cross Functional Team Members
-Experience with Omni-Channel technologies a plus (Telephony, CTI, WFM, Chat, Email, SMS, Video, Etc.)
-Advanced skill level with MS Office Program: Excel, PowerPoint and Visio
#LI-DI1
Education
-Salesforce Administrator Certified a MUST with Service or Sales Cloud Consultant Certification a Huge Plus. Note: applicants may be considered without Salesforce Certs that have significant background experience however; will be required to obtain SF Admin in within 90 days and SF Service within 6 months of employment.
-Bachelor degree required
Business Overview
At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
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