Job Description
Hair Cuttery Family of Brands (HCFB) is the official home of Hair Cuttery, Bubbles and CIBU. As a multi-brand company of hair salons and professional styling products, HCFB provides an affordable indulgence for all. Putting our stylists at the heart of our business allows us to embrace a hospitality-driven approach to hair care.
After relaunching in 2020 with a mission to create human connections by giving the confidence of style, our company empowers thousands of Salon Professionals to deliver exceptional Guest Service. HCFB continues to transform the beauty industry by adopting tech solutions that personalize the Guest experience inside and outside of the salon. We are the everything hair experience for the entire family.
We are committed to providing the support you need to succeed! And, as a competitive, evolving business, our people have confidence in a future with us. At HCFB, you have the opportunity to control how much money you earn and your quality of life while working in a caring, family environment. Whether you are a new beauty school graduate or an experienced Stylist with a book of loyal clients, we offer a place to build the career of your dreams.
Our Guest Experience Representative serves as a member of the Guest Experience team and represents overall company Passion, Purpose, and Values while promoting financial objectives.
Responsibilities:
- Works collaboratively with all team members to deliver best-in-class service.
- Communicates effectively with Guests to ensure a pleasant experience and resolve concerns. Services Guests in a professional, timely, and friendly manner at all times.
- Concentrates efforts on business-building tools such as capturing Guest emails, product knowledge, and meeting salon sales goals.
As a Guest Service Representative at Hair Cuttery or BUBBLES, you will:
- Earn hourly compensation plus retail commission in a fun and friendly environment
- Benefit from working in a full-service salon that offers the latest in cutting, design, color, and texture services
Benefits for Salon Associates:
- Ongoing training, Career Path opportunities, Flexible Schedules, and a Unique Culture!
- PLUS Medical Coverage options and 401(K) Savings Plans. Additional benefits are available to associates based on the hours you work!
Guest Service Representative Requirements:
- Must have a passion for people and guest service
- Deliver client- focused interactions through the entire guest experience
- Knowledgeable about hair service offerings and Stylist appointment scheduling
- Demonstrate hair care product knowledge and promote solutions to clients
- Support salon experience through maintaining cleanliness and safety of work areas
- Possess strong interpersonal, oral communication, and listening skills
- Ability to be flexible and adapt to business needs
- Reliable and available to work various schedules, including nights, weekends, and holidays
- Must be able to operate point of sale systems and handle client financial information, be knowledgeable about hair care products, be able to perform physical work and tolerate a salon environment, and possess excellent communication and human relation skills
At the Hair Cuttery Family of Brands, you can build a Career for Life!
The Hair Cuttery Family of Brands provides Equal Employment Opportunities (EEO) to all applicants.