Student Account Representative

Arizona State University

Student Account Representative

Campus: Tempe

JR103432

End Date: March 28, 2025

Department Statement:

ASU Student Business Services provides accounting functions in the areas of: Student Accounts, Cashiering Services, Collections, Tuition Assessment and Treasury Management.

Apply before 11:59 PM Arizona time the day before the posted End Date.

Job Description:

ASU Student Business Services seeks a Student Account Representative. This position performs a variety of customer service activities within the Student Business Services department unit in order to provide courteous, prompt, and accurate assistance to students regarding their ASU account status. Additional job duties as assigned.

A successful candidate, not presently employed within Financial Services, will be paid a signing bonus of $750 and a $1,250 bonus after completing six months of employment within the department.

A cover letter along with 3 professional references are required. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications for this position.

Essential Duties:

·       Extensive customer service in person, via e-mail, and on the phone for a variety of student account related functions for ASU Student Business Services.

·       Research Account activity to identify issues and resolve those issues in assigned area or report issues to the appropriate department.

·       Process Transactions including waivers, charges, and credits to student accounts.

·       Prepare reconciliations and departmental reports utilizing a variety of software including PeopleSoft, MyASU and Microsoft Office.

·       Review, processing and resolution of accounts including but not limited to: Tuition, Billing, and Collection of account related matters.

·       Develop and Create correspondence in response to student account inquiries.

·       Answer a high volume of phone calls, respond to email inquiries and assist with in-person customer services.

·       Updated departmental procedures relating to assigned accounting functions.

·       Other duties as assigned.

Desired Qualifications:

·       Experience in working in a high-volume customer services environment.

·       Experience in accounts receivable environment.

·       Experience in reconciling accounts.

·       Experience in using Microsoft Office applications (Excel, Word, Outlook)

·       Experience in preparing reports.

·       Evidence of effective communication skills.

·       Experience in using attention to detail skills.

Working Environment

·       Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.

·       Required to stand for varying lengths of time and walk moderate distance to perform work.

·       Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.

·       Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.

·       Clearly communicate to perform essential functions.

·       Applicant must be eligible to work in the United States; ASU Student Business Services will not be a sponsor for this position. 

Minimum Qualifications:

High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Instructions to Apply

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$4705.htmld

To be considered, your application must include all of the following attachments:

Cover letter

Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

About Arizona State University

Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.

To view full description or to apply please click this link:

https://asu.wd1.myworkdayjobs.com/en-US/ASUStaffCareers/details/Student-Account-Representative_JR103432?q=JR103432