Student Intake Specialist

Grand Canyon Educations Office of Academic Records is seeking a full time Student Intake Specialist. This position has responsibility for collecting information about a new or returning student to ensure admissions and matriculation criteria are met and student records are accurate. The Student Intake Specialist is customer-focused and ensures a positive and seamless experience for students and applicants on the front end of the enrollment process. This position will work 7:00 a.m. to 3:30 p.m. and be a work from home position.

Responsibilities:

• Understand and apply GCU admission requirements accurately to all student applications.
• Process all the necessary steps to matriculation in accordance with GCUs workflow, policies and requirements.
• Ensure full compliance with GCUs application processing regulations and Department of Education guidelines.
• Contribute to the development of GCU admissions processes and systems.
• Individuals must be willing and capable of performing the duties of either role.
• Review applications within 2 hours after submission to ensure admissions criteria are met.
• Requests transcripts the same day the application is processed.
• Contact students and/or parents as needed to respond to related inquiries or provide pertinent application, transcript status, and program information to students during the application process.
• Respond to inquiries regarding student records including but not limited to admission criteria and transcript statuses, while observing students privacy.
• Follow up on obtaining students missing transcripts and any other required documentation as related to the admission file for matriculation preparation.
• Interact with internal and external customers regarding the resolution of missing admission file documents.
• Ability to become familiar and proficient with GCU student databases, admissions policies and Family Educational Rights and Privacy Act (FERPA) within a short period of time.
• Process FERPA verifications/updates as required.
• Maintain confidential student information.

Qualifications:

• High school diploma or equivalent required.
• A minimum of one year work experience in a business environment.
• Ability to communicate in a non-English language is helpful but not required.
• Ability to operate to the highest levels of customer care and absolute commitment to meeting strict response deadlines.
• Outstanding attention to detail.
• Able to dedicate long periods in front of a computer.
• Excellent communications skills along with a good command of the English language.
• Excellent interpersonal skills, professional demeanor, ability to work in a team environment in a collaborative and cohesive manner, ability to cope with changing priorities professionally and to multi-task and to maintain composure while under deadline pressure.
• Basic computer skills including proficiency with MS Office Suite and ability to type 45 wpm.
• Adaptable to changing responsibilities with the advancement of technological improvements.
• Ability to accept and adapt to various work schedules outside of normal business hours.
• Ability to pass a background investigation.
• Provide a positive example to students by supporting the Universitys Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University