STUDENT SERVICES SPECIALIST

Student Services Specialist

Arizona State University

Student Support Services

Campus: Tempe

JR102638

End Date:

February 21, 2025

Department Statement:

As leaders in English language training and international education, Global Launch provides an environment where your contributions make a direct impact on our students, partners and stakeholders. Join us in inspiring international students, educators, and leaders to change their lives and the world as we provide academic preparation, language training and professional skills development. Global Launch is filled with people who contribute to and achieve our goals, are ambitious and innovative, value diversity, and continually seek to serve each other and our learners. If you wish to work in a globally-minded department where you will be valued for the skills you bring and be challenged to apply your abilities in new ways, consider joining our team!

Job Description:

We are looking for a highly organized and detail-oriented Student Services Specialist to support student onboarding, immigration processes, admissions, advising, and overall student success. This role requires strong communication skills, a proactive approach to problem-solving, and the ability to collaborate with various departments to enhance the student experience.

Salary range: $48,000 - $53,000

Essential Duties:

• Student Onboarding & Immigration Support
• Review new students’ initial reporting documentation and request corrections as needed
• Pull I-94s for new students and verify immigration compliance
• Identify students with unpaid I-901 fees and coordinate outreach through the GL Welcome Desk
• Update the New Student Registration tracker and Salesforce reports
• Support all transfer students, including pre-enrollment transfer requests
• Manage F-1 related tasks for Pathways students, including processing no-show students and handling digital course withdrawals and refunds

Admissions & Student Advising Support

• Assist with admissions for Pathways, Digital Courses, and Quick Launch programs
• Advise campus immersion students, online immersion students, and digital course students to support academic success
• Monitor new student tracking and oversee outreach efforts for engagement and retention

New Student Orientation & Engagement

• Assist with planning and executing new student orientation and onboarding (both in-person and online)
• Provide support for Group and Custom Programs (GCP) orientation events and check-ins
• Coordinate airport pick-up and drop-off for GCP students

Administrative & Operational Support

• Manage time-sensitive tasks and student communications
• Track attendance sheets and ensure accuracy in reporting
• Work with Salesforce reports and analytics for student success tracking, sponsored student reporting, and other key initiatives
• Maintain and update manuals, guides, and knowledge articles following ASU format and accessibility requirements

Desired Qualifications:

• Bachelor's degree in field appropriate to area of assignment AND two years of administrative and appropriate program experience
• Experience in student services, academic advising, or related fields preferred
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Proficiency in Salesforce or similar CRM tools is a plus
• Familiarity with ASU and/or Global Launch

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse
• Frequently required to stand for varying lengths of time and walk moderate distances to perform work
• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts
• Flexible work arrangement options are available based on job duties and department approval

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Instructions to Apply

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$2594.htmld

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions intellectual and cultural diversity, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Arizona State University is a VEVRAA Federal Contractor and an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis protected by law. 

Notice of Availability of the ASU Annual Security and Fire Safety Report

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

A fingerprint check is not required for this position.

About Us

Notice: If you are a Current Employee or Contingent Worker, please log into Workday to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.

About Arizona State University

Recognized by U.S. News & World Report as the country’s most innovative school, Arizona State University is where students and faculty work with NASA to develop, advance and lead innovations in space exploration.

To view full description or to apply please click this link: https://asu.wd1.myworkdayjobs.com/en-US/ASUStaffCareers/details/Student-Services-Specialist_JR102638?q=jr102638