Job Description
Job Description
CVS Health has an exciting opportunity for you to join a growing team at our Chandler facility as a Supervisor in the Customer Service department! This role is in an ever changing, energizing environment that provides you with the opportunity for learning new skills and continuing to grow your career.
As the Customer Service Supervisor you will supervise the customer service staff, and provide direction to the staff within Pharmacy Operations to ensure that member requests are met and prescription orders are processed in an accurate and efficient manner. You are also responsible for directing daily workflow, evaluating and reviewing performance, coaching and counseling, disciplinary action, interviewing/hiring and daily supervision of the staff to ensure that all department and company policies and procedures are followed. In order to be successful in the role you will need to utilize your ability to effectively manage people and provide team leadership while maintaining extreme accuracy, and attention to detail and data standards.
Required Qualifications
5+ years of work experience within a customer service, call center, or patient services capacity.
2+ years of leadership experience in a customer service/call center environment.
Preferred Qualifications
Bachelors Degree within Health Sciences, Communications or similar field.
Experienced in insurance and third party terms and medical terminology.
Experience with Data Entry systems and reporting tools that accompany those systems
Education
Verifiable high school diploma or GED
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
CVS Health has an exciting opportunity for you to join a growing team at our Chandler facility as a Supervisor in the Customer Service department! This role is in an ever changing, energizing environment that provides you with the opportunity for learning new skills and continuing to grow your career.
As the Customer Service Supervisor you will supervise the customer service staff, and provide direction to the staff within Pharmacy Operations to ensure that member requests are met and prescription orders are processed in an accurate and efficient manner. You are also responsible for directing daily workflow, evaluating and reviewing performance, coaching and counseling, disciplinary action, interviewing/hiring and daily supervision of the staff to ensure that all department and company policies and procedures are followed. In order to be successful in the role you will need to utilize your ability to effectively manage people and provide team leadership while maintaining extreme accuracy, and attention to detail and data standards.
Required Qualifications
5+ years of work experience within a customer service, call center, or patient services capacity.
2+ years of leadership experience in a customer service/call center environment.
Preferred Qualifications
Bachelors Degree within Health Sciences, Communications or similar field.
Experienced in insurance and third party terms and medical terminology.
Experience with Data Entry systems and reporting tools that accompany those systems
Education
Verifiable high school diploma or GED
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
07441115