Supervisor, Technology Deployment

Company Description:

McDonalds is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonalds remains one of the worlds leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonalds, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description:

McDonalds is seeking a collaborative and proactive individual who will clarify expectations, apply relevant standards and best-practices to craft and develop innovative solutions, POCs and fast fail concepts for our deployment services team. This will be a collaborative role and will have influence and oversight over the front-end channel and backend systems to ensure consistency of product and integration of standard methodologies. Youll interface with McDonalds vendors and numerous internal teams. Theres no shortage of opportunity as the deployment services team oversees all technology delivered into the 13,500+ restaurants and just last year over a million software upgrades were performed.

• Analyze new solution requests, solicits, and clarifies nonfunctional requirements, and works with developer team to formulate conceptual and physical architectures, to rapidly deliver solutions in a fast paced, multi-vendor, cloud-first environment
• Triage technology proposals against existing infrastructure standards and best practices, and leads subsequent solution and variance activities
• Develop, and implement sequencing, priorities, dependencies, and dashboards needed for solution packaging, testing, and deployments
• Experience in deployment roll out across network of geographically dispersed and high number of restaurant sites preferred
• Build relationships across organization, specifically with McDonalds Product Engineering Managers and McDonalds development teams
• Work with Product Engineering Managers to ensure that deployment services team backlogs are appropriately populated
• Assist deployment services teams in removal of blockers during applicable sprints
• Develop understanding of development and deployment pipelines and corresponding tools leveraged by the deployment services team
• Participate in mapping of technical domains and ownership groups that aid in connecting teams to resolve blockers and drive efficient deployments
• Develop understanding of testing processes and tools
• Partner with Deployment Squads and Development teams to align on priorities and identify opportunities for improvements in the development and deployment pipeline

Benefits eligible: Yes
Bonus eligible: Yes
The expected salary range for this role is $98,140 - $125,130 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications:

Required skills:

• 1-2 years of non-internship professional experience in Project Management
• Bachelors Degree in Computer Science or related field or equivalent years of experience
• Knowledge of DevOps principles and Agile processes
• Self-driven with strong verbal and written communication skills
• Demonstrated abilities driving operational excellence and best practices
• Advanced experience with Microsoft Office Applications
• Experience with tools such as Jira, Confluence, SmartSheets and PowerBI
• Able to work with culturally diverse teams across levels in a global organization and in an extensively outsourced environment
• Recognize and communicate areas of opportunity for product, process, and service improvements
• Solid grasp of the Software Development Life Cycle including Agile development practices
• Exceptional problem solving/critical thinking skills

Desired skills:

• Strong background with experience integrating applications and systems developed by multiple parties
• Ability to understand complex integration needs and work with multiple teams to drive alignment, integrate, and certify the integration of front-end and back-end systems
• Ability to work in a fast-paced, often changing, and sometimes ambiguous environment
• Ability to troubleshoot and resolve issues
• Experience facilitating and leading teams in fast paced, results driven environment
• Experience in working with development teams with exposure to CI/CD pipelines
• Experience with Microsoft Configuration Manager

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

McDonalds is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonalds provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonalds provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.