Job Description
This position will spend 8-10 hours per week with administrative duties in support of the Support Staff Team and Manager. Duties include data collection and review for reporting, coordination and assistance with new initiatives, support to team members with administrative questions or needs and other duties as assigned. Will assist with training new staff and On boarding. The remainder of this positions FTE will be continuing job duties as part of a Support Staff II or III assisting clients and staff for appointments and scheduling, along with all other daily tasks and needs.
Job Purpose: |
Assists the assigned work site in performing administrative support tasks and coordinating office practices, including front desk duties. |
Goals and Objectives: |
Provide excellent customer service to both internal and external clients Provide efficient and timely work outcomes related to day to day duties Provide timely and clear communication to internal and external customers to ensure accurate scheduling and high level of customer service Complete accurate and timely documentation related to customer needs and communication |
Reporting Relationships: | |
Title of position to whom this job reports: Support Staff Supervisor |
These positions report to this job: None |
Duties and Responsibilities: |
Greet clients and visitors in a prompt, courteous manner. Assist client with the check-in process; check the client snapshot for any comments or requests and follow-up with required action steps Answer telephone calls, write and/or email messages and provide detailed responses to requests for information and services. Ensure front desk has coverage during critical business hours as directed by supervisor/manager Maintain positive and professional working relationships with clients, peers, other agencies, and the general public Perform clerical duties to include mail distribution, organizing work area and reception area, name look-up, filing, and announcing client appointments to clinicians Maintain a clean and safe working environment that maintains HIPAA compliance Order and re-stock literature and other flyers and pamphlets from the marketing department. Keep bulletin boards full of current information for staff and clients Complete all required data entry, printing, photocopying, and tracking according to established timelines. Data entry includes, but is not limited to, creating and deleting snapshot comments and scheduling follow up appointments for clinicians. Printing and photocopying includes, but is not limited to, client identification cards. Organize and maintain office materials to include notifying supervisor/manager and/or staff responsible for ordering supplies when inventory is low Implement updated and new processes in a professional and timely manner Communicate issues with process, work flow, client care or any other area that affects the agency, in a professional and timely manner, to direct supervisor/manager to initiate possible improvements Compose and type routine correspondence and reports as requested Complete all required paperwork accurately, completely, legibly, and within established timeframes Notify supervisor/manager of scheduling needs and/or requests in a timely manner in order to ensure adequate office coverage. Contact supervisor/manager by phone to notify of illness or emergency situation that prohibits employee from working scheduled shift. Obtain approval for time off from supervisor/manager Follow all AllHealth Network policies and procedures Complete all required trainings as listed in Relias Learning (both online training and face-to-face training) within required timelines Perform other duties as required within the scope of the position and the experience, education and ability of the employee |
This position will spend 8-10 hours per week with administrative duties in support of the Support Staff Team and Manager. Duties include data collection and review for reporting, coordination and assistance with new initiatives, support to team members with administrative questions or needs and other duties as assigned. Will assist with training new staff and On boarding. The remainder of this positions FTE will be continuing job duties as part of a Support Staff II or III assisting clients and staff for appointments and scheduling, along with all other daily tasks and needs.
Key Technical Skills and Knowledge: | ||||||||
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Hourly Rate: $20 - $24 an hour
The base salary range represents the low and high end of the AllHealth Network salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, merit, and the ability to embody the AllHealth Network mission and values. The range listed is just one component of AllHealth Networks total compensation package for employees. Other rewards may include short-term and long-term incentives as well as a generous benefits package detailed below.
Benefits & Perks for Employees Working 30 hours or more:
First, you would be joining on of Denvers Top Places to Work! We are honored to receive this amazing designation and we know it is recognition from our engaged staff who believe they are taken care of, listened to, and believe they are part of something bigger.
Our facility is approved by the Colorado Health Service Corps (CHSC), and we offer our employees the opportunity to participate in our Loan Repayment Program. Additionally, we provide a comprehensive compensation and benefits package which includes:
- Positive, collaborative team culture
- Competitive compensation structure
- Medical Insurance, Dental Insurance, Basic Life and AD&D Insurance, Short- and Long-Term Disability Insurance, Flexible Spending Accounts
- Retirement Savings 401k, company match up to 50% of the first 6% contributed
- Excellent Paid Time Off & Paid Holidays Off
- Additional Benefits