AllHealth Network

Littleton, Colorado, United States

Support Staff Team Lead

Posted over 1 month ago

Job Description

This position will spend 8-10 hours per week with administrative duties in support of the Support Staff Team and Manager. Duties include data collection and review for reporting, coordination and assistance with new initiatives, support to team members with administrative questions or needs and other duties as assigned. Will assist with training new staff and On boarding. The remainder of this positions FTE will be continuing job duties as part of a Support Staff II or III assisting clients and staff for appointments and scheduling, along with all other daily tasks and needs.

Job Purpose:

Assists the assigned work site in performing administrative support tasks and coordinating office practices, including front desk duties.

Goals and Objectives:

Provide excellent customer service to both internal and external clients

Provide efficient and timely work outcomes related to day to day duties

Provide timely and clear communication to internal and external customers to ensure accurate scheduling and high level of customer service

Complete accurate and timely documentation related to customer needs and communication

Reporting Relationships:

Title of position to whom this job reports:

Support Staff Supervisor

These positions report to this job:

None

Duties and Responsibilities:

Greet clients and visitors in a prompt, courteous manner. Assist client with the check-in process; check the client snapshot for any comments or requests and follow-up with required action steps

Answer telephone calls, write and/or email messages and provide detailed responses to requests for information and services. Ensure front desk has coverage during critical business hours as directed by supervisor/manager

Maintain positive and professional working relationships with clients, peers, other agencies, and the general public

Perform clerical duties to include mail distribution, organizing work area and reception area, name look-up, filing, and announcing client appointments to clinicians

Maintain a clean and safe working environment that maintains HIPAA compliance

Order and re-stock literature and other flyers and pamphlets from the marketing department. Keep bulletin boards full of current information for staff and clients

Complete all required data entry, printing, photocopying, and tracking according to established timelines. Data entry includes, but is not limited to, creating and deleting snapshot comments and scheduling follow up appointments for clinicians. Printing and photocopying includes, but is not limited to, client identification cards.

Organize and maintain office materials to include notifying supervisor/manager and/or staff responsible for ordering supplies when inventory is low

Implement updated and new processes in a professional and timely manner

Communicate issues with process, work flow, client care or any other area that affects the agency, in a professional and timely manner, to direct supervisor/manager to initiate possible improvements

Compose and type routine correspondence and reports as requested

Complete all required paperwork accurately, completely, legibly, and within established timeframes

Notify supervisor/manager of scheduling needs and/or requests in a timely manner in order to ensure adequate office coverage. Contact supervisor/manager by phone to notify of illness or emergency situation that prohibits employee from working scheduled shift. Obtain approval for time off from supervisor/manager

Follow all AllHealth Network policies and procedures

Complete all required trainings as listed in Relias Learning (both online training and face-to-face training) within required timelines

Perform other duties as required within the scope of the position and the experience, education and ability of the employee

This position will spend 8-10 hours per week with administrative duties in support of the Support Staff Team and Manager. Duties include data collection and review for reporting, coordination and assistance with new initiatives, support to team members with administrative questions or needs and other duties as assigned. Will assist with training new staff and On boarding. The remainder of this positions FTE will be continuing job duties as part of a Support Staff II or III assisting clients and staff for appointments and scheduling, along with all other daily tasks and needs.

Key Technical Skills and Knowledge:

A. Education:

High school diploma or equivalent, with specific training in business / secretarial sciences

B. Experience:

Minimum of one year of office experience. Data entry and word processing knowledge is required.

C. Skills:

Typing at 50 wpm, 10-key calculators by touch, and filing. Familiarity with multiple-line telephone systems, voicemail, copiers and fax machines. Computer literacy required.

D. Other:

Ability to lift equipment and supplies up to 15 lbs.

Hourly Rate: $20 - $24 an hour

The base salary range represents the low and high end of the AllHealth Network salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, merit, and the ability to embody the AllHealth Network mission and values. The range listed is just one component of AllHealth Networks total compensation package for employees. Other rewards may include short-term and long-term incentives as well as a generous benefits package detailed below.

Benefits & Perks for Employees Working 30 hours or more:

First, you would be joining on of Denvers Top Places to Work! We are honored to receive this amazing designation and we know it is recognition from our engaged staff who believe they are taken care of, listened to, and believe they are part of something bigger.

Our facility is approved by the Colorado Health Service Corps (CHSC), and we offer our employees the opportunity to participate in our Loan Repayment Program. Additionally, we provide a comprehensive compensation and benefits package which includes:

  • Positive, collaborative team culture
  • Competitive compensation structure
  • Medical Insurance, Dental Insurance, Basic Life and AD&D Insurance, Short- and Long-Term Disability Insurance, Flexible Spending Accounts
  • Retirement Savings 401k, company match up to 50% of the first 6% contributed
  • Excellent Paid Time Off & Paid Holidays Off
  • Additional Benefits
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