Job Description
Job Purpose:
Responsible for the provisioning, installation, configuration, operation and maintenance of all Windows, VMware & SAN related system hardware and software and related infrastructure.
Goals and Objectives:
* Install, maintain, monitor and support the following systems:
* Windows Exchange Environment
* VMWare Environment
* Pure SAN Environment
* Configure, monitor and ensure reliable backups are obtained daily for both Data Centers
* Work collaboratively with Helpdesk Administrators to resolve level 3 technical and SharePoint issues when needed
* Build out and test all operating systems for desktops, laptops and other related systems
Duties and Responsibilities:
* Perform required patches and updates to all network systems
* Educate and support staff in the specific usage of software applications.
* Educate and assist staff in the proper use and care of computers and printers.
* Educate and assist staff in the proper use of telephone systems and voice mail, when required
* Install, maintain, and monitor the operation of the local and wide area network.
* Recommend and implement LAN policies and standards.
* Ensure adherence to security procedures and protocols.
* Configure and test network equipment to comply with AllHealth Network standards.
* Responsible for monitoring and troubleshooting network usage.
* Perform research, planning and design for network configuration.
* Research and solve complex network problems.
* Serve as a technical resource for network system issues.
* Update and maintain master inventory of network/pc/printer equipment.
* Manage, maintain and modify all desktop/laptops, system server patches and updates monthly
* Provide assistance to other support specialists as needed.
* Remain up to date on current technology trends and best practices.
* Evaluate vendor products and recommend purchases to meet organization objectives.
* Provide patching and updates for all IT Windows, Linux, and SAN systems.
* Assist with WAN related support when the WAN team is not available or on vacation
* Assist with Avaya Phone system support when the Phone System Admin is not available or on vacation
* Participate in team meetings, events, Network-wide functions, forums and committees as requested.
* Follow all AllHealth Network policies and procedures
* Complete all required trainings as listed in Relias Learning (both online training and face-to-face training) within required timelines
* Perform other duties as required within the scope of the position and the experience, education and ability of the employee.
Key Technical Skills and Knowledge:
* Bachelors degree in Computer Science, Business Administration, or Computer Information Technology
* 5 years of network and systems administration experience;
* Certification such as CNE, CNA, or MCSE a plus, but not required
* Experience managing and maintaining Multi-location networks and systems, including: Exchange 2013 e-mail systems in a client server environment; spreadsheets, word processing, and network programs; Familiarity with SQL databases and data warehouse programs.
* Excellent verbal and written communication skills.
* Ability to work within a team setting with minimal supervision.
* Familiarity with VMware servers, SAN systems, System backup applications. SharePoint support.