Sr. Systems Administrator IT

Looking for an opportunity with a dynamic, fun and goal-oriented company? Were growing quickly and were looking for some not-so-typical talent to join our team.

Progress Residential is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 40,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.

Progress is committed to making the home rental process easy and enjoyable for the 100,000 residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.

Position Summary:

The Senior Systems Administrator position delivers superior hardware and software support to the Progress Residential corporate office and the field office locations. This position will assist the IT Infrastructure Manager in building a best in class technology support function within a fast growing organization.

Essential Functions:

• Works closely with the IT Infrastructure Manager to manage the day-to-day operations of the Progress corporate and field office IT infrastructure by monitoring system performance, configuration, maintenance and repair. Works with vendors to assist in all support activities
• Provides coordination and hands-on turn up of new infrastructure (servers, network connectivity, wireless access points, and phone systems) at all field offices
• Provides administrative functions on MS Exchange, including granting access to new users, removing users and troubleshooting access issues
• Provides support for Exchange Server Migrations including Mailboxes, Public Folders, and User Profiles
• Trains technical staff in how to use company approved software, hardware and manage the health of all on premise server room infrastructure.
• Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
• Ensures high availability and acceptable levels of performance of mission critical servers and equipment including corporate phone systems.
• Develops procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse
• Monitors the team ticket queue and respond to Incident and Service Request tickets within SLA specific timeframe
• Develops procedures, programs and documentation for backup and restoration of host operating systems and host-based applications
• Develops tools, procedures, and training sessions for operations, client support and systems development staff to assist with work
• Stays current with technological developments in systems administration technology and recommends ways for Progress to take advantage of new technology
• Provides high level technical support to employees, in corporate office as well as field office locations
• Troubleshoots and determines service problems with web, email and other Internet applications
• Ensure all new hires have the required access on their first day of employment
• Manage users and resources in GAL/Employee Public Directory
• Deploys, manages, and operates scalable, highly available, and fault tolerant systems on AWS
• Support LANs, WANs, network segments, Internet, and intranet systems
• Becomes intimately familiar with the architecture of our AWS based systems and be responsible for drilling down to code level and logs
• Migrates an existing on-premises application to AWS
• Selects the appropriate AWS service based on compute, data, or security requirements
• Estimates AWS usage costs and identifying operational cost control mechanisms
• Devises, develops, and champions cloud based best practices
• Investigates, tests, and deploys new technologies where little documentation exists
• Provides proactive support, monitoring, troubleshooting, diagnostics and problem resolution across cloud environments

Qualifications:

• High School Diploma required, some technical school or college preferred
• 5 or more experience in Systems Administration or equivalent education
• Proven experience and attitude around providing outstanding customer service
• Availability to work after-hours when necessary for applicable maintenance tasks.
• Effectively present information to employees, customers and top management
• Ability to work independently and efficiently to meet deadlines
• Able to promptly answer support related email, phone calls and other electronic communications
• Self-motivated, detail-oriented and organized
• Experience with hardware and software issues
• Proficient in Internet related applications such as E-Mail and Web Browsers
• Microsoft Office 365 deployment experience and administration
• Exchange Server and Exchange Online experience
• Excellent communication (oral and written) and interpersonal skills
• Knowledge of MS Word, MS Excel, MS Outlook, Adobe Acrobat, Anti-Virus software
• Ability to learn and adopt new tools, techniques to increase (infrastructure and solutions) performance, automation and scalability
• Knowledge and familiarity of Windows XP, Vista, and 7 operating systems
• Knowledge on the configuration of Windows based PCs
• Knowledge and familiarity with Apple systems for iPads.
• May require some travel to field office locations, estimated at 20%

What you can expect from us:

Progress Residential offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

• In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, its about progress, not perfection.
• We offer competitive compensation, including a performance-based bonus.
• Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays and much more.

Closing Statement:

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbents supervisor at any time based upon Company need.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.