Systems Business Analyst

Looking for an opportunity with a dynamic, fun and goal-oriented company? Were growing quickly and were looking for some not-so-typical talent to join our team.

Progress Residential is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 40,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.

Progress is committed to making the home rental process easy and enjoyable for the 100,000 residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.

Position Summary:

The Systems Business Analyst will be responsible for requirements gathering, business and functional requirements writing, working with system architects, user acceptance testing, and release rollouts, for products such as Yardi Voyager, Salesforce, Sales Cloud, Service Cloud and Marketing Cloud. Systems Business Analyst will work closely with the Project Management Group to drive projects to milestones and completion.

Essential Functions:

• Understanding of Yardi admin responsibilities including but not limited to; ETL import and export, permission and menu set up, Cash Management and Payscan setup, Bank Reconciliation assistance, Rent Caf and Vendor Caf setup.
• Assist with validation of Yardi SQL Scripts to update/correct data.
• Document business processes related to product, operations and systems.
• Liaise between product and technology groups to define business requirements.
• Produce detailed functional requirement specifications from existing systems, previous drafts, and SME interviews.
• Explain system architecture to business stakeholders as it relates to business requirements.
• Work with system architects to ensure system design meets business requirements.
• Conduct gap analyses.
• Ensure consistency of specifications across sub-systems.
• Provide input into user interface layouts and prepare mock-ups.
• Development and refinement of proofs-of-concept to confirm requirements.
• Coordinate and assist with UAT.
• Support tracking of bugs/enhancements/features as part of the change management process.
• Write, revise, and edit client education, user, administrative, and support materials (user guides, quick reference guides, FAQs, training materials, online help).
• Troubleshoot & evaluate requests that filter through ticketing system.
• Acts as point of contact & resource for customers, including the PMO team.
• Evaluate 3rd party applications to fulfill business needs, processes & requirements
• Capture & maintain system change requests.
• Conduct user training workshops as required.
• Administer cloud-based business applications, including document storage system.
• Provides answers and solutions based on industry knowledge and escalates issues as needed
• Capture, mitigate and/or escalate issues in a timely fashion.

Qualifications:

• 2-3 years experience in Yardi Voyager with admin/technical experience required.
• 1-2 years experience in Salesforce admin preferred.
• Sales Cloud, Service Cloud, Marketing Cloud experience preferred.
• Salesforce certifications preferred.
• Experience with Agile & JIRA preferred.
• Solid, detail-oriented documentation and communication skills, and ability to translate technical concepts clearly for non-technical decision-makers.
• Bachelors degree in the field of technology, finance or business administration or 5 or more years of progressive experience in a business analyst role.
• Flexibility and attitude to achieve tight deadlines.
• Proven experience providing detailed business problem analysis, process mapping, etc.
• Ability to work with system architects and verify that system design meets the business requirements.
• Understanding of the software development life-cycle (SDLC, Iterative).
• Rapidly adapt and respond to changes in environment and priorities. Ability to work with a complex field organization across geographical boundaries.
• Ability to work with system architects and verify that system design meets the business requirements.
• Ability to lead structured meetings and clearly communicate tasks, deadlines, and expectations.
• Strong written and verbal communications skills.
• Facilitate and elicit consensus among project team members and various business stakeholders.
• Travel to field offices for system roll-outs or business workshops (approximately 10% travel).

What you can expect from us:

Progress Residential offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

• In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, its about progress, not perfection.
• We offer competitive compensation, including a performance-based bonus.
• Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 9 paid holidays and much more.

Closing Statement:

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbents supervisor at any time based upon Company need.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.