Systems Engineer I-III

Preferred Education

• Bachelors Degree in Computer Science, Information Systems, Business, or related field (All Levels)

• N/A

• MS networking certification or exams (All Levels)
  

Level 1 - Performs job functions under general supervision or peer review

• Collaborate with infrastructure staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
• Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.
• Design and deploy new applications and enhancements to existing applications, software, and operating systems
• Research, analyze, track and resolve basic production problems
• Perform server and security audits, system backup procedures, and other recovery processes in accordance with the companys disaster recovery and business continuity strategies.
• Integrate servers, including database, e-mail, print, and backup servers and software, into enterprise systems.
• Ensure system connectivity of all servers, shared software, groupware, and other applications.
• Ensure compatibility and interoperability of in-house computing systems.
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
• Monitor and test system performance; prepare and deliver system performance statistics and reports.
• Assist end users with orientation and training on all modified and/or new systems.
• Participate on small to medium scoped projects
• Monitor and create priority list(s) that are agreed to by management

Level 2 - Performs job functions with moderate supervision and peer review

• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
• Conduct research on software and systems products to justify recommendations and to support purchasing efforts.
• Create and maintain documentation as it relates to system configuration, mapping, processes, and service records.
• Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
• Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams.
• Participate or lead small to medium scoped projects
• Draft programs, time estimates and project schedules based on prioritization and business requirements
  

Level 3 - Performs job functions with minimal supervision

• Interact and negotiate with vendors, outsourcers, and contractors to secure system-related products and services.
• Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the companys disaster recovery and business continuity strategies.
• Participate in Infrastructure Review process for CPM managed projects.
• Ensure the department leverages internal tools and applications effectively
• Build, support, and maintain moderately complex processes, programs, and data
• Participate or lead small to medium scoped projects
• Develop programs, time estimates and project schedules based on prioritization and business requirements
  

Level 4 - Performs job functions in a lead capacity

• Facilitate and/or create new procedures and processes that support advancing technologies or capabilities
• Research, analyze, track and resolve complex production problems
• Build, support, and maintain moderately complex processes, programs, and data
• Evaluate high-level project information and assess project components to forecast work effort required
• Provide peer-level review and mentoring to levels 1 and 2
• Participate and/or lead large- or complex-technical projects
• Create complex ad-hoc reports for internal and external use
• Act as primary operational contact for internal and external customers when needed / in the absence of manager
• Ensure Service Level Agreements between department and operational or technical areas are met
• Lead, develop and mentor staff by providing opportunities for growth through delegation, training, and assignment to various project teams
• Inform manager of any issues impacting the efficient and effective performance of the department including system, resource, and informational barriers; Provide timely feedback to team member on performance
• Assist manager in the day-to-day operations of the department

ALL LEVELS

• Each progressive level includes the ability to perform the essential functions of any lower levels and mentor employees in those levels.
• Maintain up-to-date knowledge of developments in technology-related industries
• Participate in corporate quality programs
• The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
• Perform all other duties as assigned