Systems / Network Analyst 2 - req# 15440

The University of New Mexico Information Technologies EMSS (Enterprise Managed Systems and Services) group is seeking a Systems Analyst to help maintain and expand a robust systems framework that will support current and future on-prem and cloud services in a large and complex academic enterprise. The successful applicant will have expertise in Microsoft and VMWare technologies, exceptional communication skills, a thorough understanding of IT systems management best practices and outstanding customer service for the values, practices and procedures found in an higher education environment.

IT provides a creative work environment with flexible work hours and a supportive team environment. UNM offers outstanding benefits including paid annual and sick leave, an excellent retirement plan and educational benefits for employees and their families.

Additional job responsibilities:

1. Provides 24/7 support for mission critical systems that supports 50,000+ students, faculty, staff and affiliates university wide including the Health Science Center (HSC) and branches.

2. Responsible for meeting audit compliance including but not limited to FERPA, HIPAA, PCI, GLBA and Export control.

3. Provides central management and support for over 300 servers and 5000+ workstations.

4. Provides technical assistance for Specialists and SNA3s in the team on a variety of projects with direct and positive impact to user experience and security at UNM.

5. Assists in the rollout of integrated information systems solutions to meet university requirements.

6. Assists in the installation, upgrades, migrations and testing of complex enterprise systems.

7. Supports, monitors, troubleshoots WES teams systems and services.

8. Serves as backup to SMEs for critical WES services.

9. Manages Cherwell tasks effectively and completes them by their due dates while providing outstanding customer service.

10. Executes scripts and schedules jobs on systems for automation of complex technical tasks.

11. Documents information and instructions on systems, services and processes.

12. Troubleshoots, assists and resolves hardware, software, connectivity and security problems.

13. Maintains currency of knowledge with respect to relevant technologies and systems.

14. Provides on-call support for WES teams services.

See the Position Description for additional information.

• Specialty licensure/certification may be required, as specified by the department.
• Successful candidate may be subject to a criminal background check prior to starting work.

Bachelor's degree; at least 1 year of progressively responsible experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Ideal candidate will have the required and preferred experience listed below:

Proficient in:

Preferred experience in:

Only applications submitted throughthe official UNMJobs site will be accepted. If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.