Team Lead - First Line Defense (On-site)

Who we are

Shellpoint Mortgage Servicing (SMS) is one of Americas top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "service") their loan portfolios, which means that we collect homeowners mortgage payments, pay their tax and insurance bills, and help homeowners in default to get current.

The Team Lead First Line Defense will assist the manager with the below responsibilities. The individual will assist the First Line of Defense (FLOD) staff as well as interact on a routine basis with Investor Servicing management teams possessing a thorough knowledge of Investor Servicing controls to assist with audits, Business Performance Reviews and P&P assessments.

The Team Lead will have strong communication skills, demonstrate the ability to research and resolve exceptions in a timely manner and collaborate effectively with internal and external business partners.

This individual will provide guidance and oversight to less senior team members and help create and build process documentation, automation, and analytical insights to ensure that we are consistently providing best in class service to our investors and customers.

The individual will work directly with the FLOD analysts to train the staff to understand the processes they are completing as well as any changes to existing processes.

• Assists staff with all FLOD-related requests such as, but not limited to, audits, business performance reviews and controls.
• Reviews prepared Business Performance Reviews (BPR) test results.
• Proposes solutions for future process enhancements based on BPR test results, P&P reviews and/or audit findings.
• Manages remediations, through to completion, in response to audit and/or business performance testing findings with respective departments.
• Strengthens policies and procedures to ensure the procedure reflects stated controls and current process.
• Coordinates with the department's management to address issues identified so that reoccurring process issues can be remedied.
• Maintains and follows procedures and job aids.
• Possesses an understanding of GSE servicing guides and a willingness to interpret pooling and servicing agreements.
• Uses Microsoft Excel heavily for data analysis and reporting.
• Handles ad-hoc reporting or research as directed by management.
• Demonstrates flexibility to ever-changing business needs and requirements.
• Performs related duties as assigned by management.

*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.

• High school diploma or equivalent, required.
• Bachelors degree in Accounting or Finance, preferred.
• 4+ years of Mortgage Servicing experience required.
• 6+ years Investor Reporting experience required.

• Advanced MS Excel experience required.
• Proficient in MS Word and PowerPoint.
• SQL or other database reporting experience preferred.
• Servicing Director knowledge a plus.
• Knowledge of basic accounting principles and practices.
• Solid analytical skills, particularly regarding assessing the probability and impact of an internal control weakness.
• Proven ability to build strong relationships with stakeholders, learn quickly, be flexible and think strategically.
• Strong communication skills to interact with Senior Management and other business units.
• Working understanding of operational risks and related controls.
• Strong organizational and time management skills necessary.
• Ability to manage multiple tasks and shift priorities as appropriate to meet reporting deadlines and maintain reporting accuracy and analysis abilities with strong attention to detail.
• Self-motivated with strong attention to detail and excellent organization skills.

While this description is intended to be an accurate reflection of the positions requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Company Perks:
* 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
* 9 Paid Holidays
* Employee Engagement Activities

Company Benefits:
* Medical (including Health Savings Account & Flexible Savings Account)
* Dental - RX - Vision - Life, Disability Insurance - 401(k) Plan with company match! - Employee Assistance Plan

* Performance-based Incentives
* Pet Insurance

* Advancement Opportunities

Newrez NOW:

* Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
* 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
* Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

* Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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